Join Inspired Thinking Group (ITG) as a Customer Success Manager!
As a Customer Success Manager (CSM) at ITG, you will help ensure our clients achieve their desired outcomes while maximizing the value they receive from our innovative solutions. As a trusted advisor, you will guide clients through their journey, assisting them in leveraging our platform effectively.
In this role, you will provide technical onboarding, project management, training, and troubleshooting for assigned clients using ITG’s tech products. You'll be involved throughout the entire post-sales process, including offering first-line technical support to new users. By understanding clients' desired outcomes, you will align those needs with our solutions, delivering optimal business value. Collaboration with ITG account management and product development teams will be key to driving client onboarding, product adoption, satisfaction, and retention strategies. Additionally, you will gather client feedback to help enhance service delivery and increase satisfaction.
This is what your day-to-day would look like:
What we’re looking for:
You are a dynamic and results-oriented professional who is passionate about customer success. You possess strong analytical skills, and the ability to communicate effectively with diverse audiences, helping non-technical customers understand complex technical solutions.
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Work’s a treat!
On top of a competitive salary and all mandatory benefits, you can expect some additional perks:
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