The main responsibilities of a Strategic Renewals Representative at Instructure include managing customer call requests, ensuring renewal details in the CRM are accurate, collaborating with Renewal Representatives for quotes, and having upsell conversations during negotiations. This role requires a strong focus on communication and negotiation skills.

To apply for the Strategic Renewals Representative position at Instructure, candidates need at least 5 years of experience in negotiating contracts and pricing, as well as experience working with executive stakeholders. Proficiency in CRM systems, particularly Salesforce, and familiarity with CPQ tools is also advantageous.

The Strategic Renewals Representative plays a crucial role by facilitating effective customer communication during renewal negotiations and supporting the Renewal team. This position ensures that all details are meticulously managed and that opportunities for upselling are explored, ultimately driving customer satisfaction and retention.

Essential skills for a Strategic Renewals Representative at Instructure include advanced negotiation and communication skills, attention to detail, strong organizational capabilities, analytical thinking, and adaptability. The role requires collaborating with cross-functional teams and efficiently managing concurrent priorities.

The salary range for a Strategic Renewals Representative at Instructure is between $70,000 and $90,000 annually, reflecting the importance of the role and the expertise required in managing customer renewals.

When answering this question, share specific examples of contract negotiations you've handled. Highlight your approach, the challenges faced, and the outcomes achieved. Demonstrate your skills in negotiating with different stakeholders and how you've contributed to successful renewal processes.

To tackle this, describe your organizational methods, such as using tools or setting reminders to monitor key dates. Emphasize your attention to detail and how you ensure data integrity within the CRM, which is essential for a Strategic Renewals Representative role.

In your answer, provide a specific instance where you recognized a customer's needs that aligned with additional services or products. Discuss your approach in presenting these upsell options to the customer and how it benefitted both parties.

Focus on your communication style suited for executive interactions. Discuss how you prepare for meetings, understand stakeholders' priorities, and ensure concise and relevant information is shared to foster a productive dialogue.

Talk about your time management skills and strategies such as prioritizing tasks based on urgency and importance. Reference any tools or methods you use to stay organized while meeting deadlines effectively.

Discuss your experience with CRM tools, specifically Salesforce, if applicable. Share how these tools have streamlined your workflow, enhanced communication with customers, and supported accurate record-keeping in renewal management.

When discussing at-risk renewal scenarios, focus on your approach to identifying these issues early and the steps you take to address them, such as engaging with the customer to understand their concerns and collaborating with your team on solutions.

Share your passion for customer success and how contributing to a team in a dynamic company like Instructure excites you. Emphasize your drive to build relationships and find solutions that meet customers' needs.

Discuss how collaboration with different teams enhances the renewal process. Highlight your ability to work cross-functionally, ensuring alignment and sharing valuable insights that contribute to successful renewals.

Identify typical challenges such as changing customer needs or market conditions. Discuss your proactive approach to research, adaptability, and maintaining the customer-first mindset to navigate challenges effectively.