Tier 1 Support Engineer - (Remote - Colombia) - job 2 of 2

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Tier 1 Support Engineer in Colombia.

In this role, you will be responsible for monitoring systems, investigating issues, and providing technical support to resolve customer problems. As a Tier 1 Support Engineer, you will act as the first point of contact for customer inquiries, gathering technical information and escalating priority issues as needed. You will collaborate with internal teams, such as developers and technical support, to deliver reliable solutions and ensure smooth service continuity. This is an excellent opportunity for someone with strong troubleshooting skills and a customer-focused mindset to grow in a technical support environment.

Accountabilities:

• Monitor systems to identify common trends and underlying technical problems.
• Gather and analyze technical information to resolve customer issues, escalating high-priority cases when necessary.
• Provide prompt, reliable solutions to critical customer issues, ensuring customer satisfaction and service continuity.
• Enrich tutorial documents to enhance the self-service capabilities of both external and internal customers.
• Collaborate with technical teams and developers to identify solutions and improve the product.
• Communicate effectively with customers regarding maintenance activities, incidents, and troubleshooting progress.

• Technical Skills: Experience with system monitoring, troubleshooting, log reading, and SQL.
• Customer-Facing Skills: Strong communication skills, both written and verbal, in Spanish (native), and English (B2 or higher). Fluency in Portuguese is a plus.
• Experience: Prior experience in NOC or a technical support role is an advantage.
• Additional Skills: Familiarity with office tools and scripting/programming knowledge are beneficial.
• Customer Service Knowledge: A good understanding of customer service principles and practices is an advantage.

• Competitive compensation for your expertise.
• Professional growth opportunities within a dynamic technical support environment.
• Collaborative team culture, working closely with developers and technical teams.
• Flexible working conditions with potential for remote work.
• Opportunity to work on cutting-edge technologies in the fraud prevention and digital security space.
• Full-time position with a focus on work-life balance and skill development.

Jobgether Hiring Process Disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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