Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Field Service Technician Level II - Central Ohio image - Rise Careers
Job details

Field Service Technician Level II - Central Ohio - job 1 of 2

Field Service Technician Level II Overview:


We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Central Ohio area!


The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction. 


Field Service Technician Level II Responsibilities:


·         Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service

·         Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments

·         Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results

·         Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity

·         When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement

·         Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution

·         Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects

·         Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team

·         Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards

·         Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions

·         Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description


Field Service Technician Level II Qualifications:


·         Minimum 2 years with a previous construction trade

·         Advance knowledge of electricity (high and/or low voltage)

·         Hands-on/field experience from previous work experience

·         Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc)

·         Ability to identify and use common low voltage cabling

·         Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing

·         Ability to read architectural drawings

·         Team management/supervisor experience

·         Previous experience completing projects within scope

·         Previous experience with service ticketing processes

·         Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems

·         Excellent communication skills

·         Must have valid US Driver’s license


About K Group Companies


K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

 

Why Work Here?

“Great, focused, team environment.”

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!

Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!


Compensation and Benefits


·         Competitive base salary based on experience

·         Bonus and commission programs

·         Paid Time Off (PTO)

·         Volunteer Paid Time Off (VTO)

·         100% employer paid family health insurance premium

·         100% employer paid disability insurance

·         100% employer paid dental & vision insurance

·         401k with Safe Harbor contributions from company annually

·         Profit sharing opportunities


K Group Companies Glassdoor Company Review
4.1 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
K Group Companies DE&I Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of K Group Companies
K Group Companies CEO photo
Rana Kaiss
Approve of CEO

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 12 days ago

Join K Group Companies as a Sales Intelligence Analyst and leverage AI-driven insights to shape our customer engagement strategies.

Photo of the Rise User

We are seeking a skilled PreSales Engineer for Physical Security who can bridge the gap between technical requirements and sales success at K Group Companies.

Join a dynamic team providing exceptional support to Spanish-speaking customers in the online marketplace environment.

Photo of the Rise User
Posted 10 days ago

As a Clinical Operations Associate at Handspring, you will play a crucial role in optimizing workflows and ensuring high-quality care for families in a remote environment.

Photo of the Rise User
Posted 13 days ago

K Health is looking for a talented Enterprise Product Support Engineer to optimize digital healthcare solutions and enhance user experience within clinics.

American Lumper Services LLC Hybrid Portland, Oregon, United States
Posted 10 days ago

Join American Lumper Services as a Warehouse Office Assistant and utilize your customer service skills in a dynamic warehouse environment.

Photo of the Rise User
Posted 10 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

As a Customer Care Professional at American Express, you'll leverage your skills and passion for service to impact customer satisfaction positively.

Photo of the Rise User
Posted 12 days ago

Clarity Partners seeks a dedicated Bilingual Customer Service Representative to enhance customer experiences in parking enforcement programs.

Photo of the Rise User
Posted 12 days ago

Join Talan as an FX Application Support expert and contribute to innovative projects in the financial sector.

aah Hybrid Aurora Medical Center Mount Pleasant - 13250 Washington Ave
Posted 12 days ago

Step into a leadership role at Advocate Health, managing patient care in a dynamic Med/Surg unit focused on excellence in nursing practice.

Join MCI as a Technical Support Representative and help customers navigate their technical challenges while thriving in a dynamic work environment.

Photo of the Rise User
National Vision Hybrid 707 N Hwy 67 suite 150, Cedar Hill, TX 75104, USA
Posted 11 days ago

Join America's Best as a Contact Lens Specialist where you will enhance customer experience by providing expert guidance on contact lenses and eyeglass care.

Spectrum Health Hybrid Grand Rapids, MI
Posted 3 hours ago

Corewell Health is looking for a part-time Receptionist to provide exceptional service at Blodgett Hospital in Grand Rapids.

Photo of the Rise User
Posted 11 days ago

Join Foster Farms as a Customer Service Representative, where you'll play a key role in delivering exceptional service to our valued clients.

UChicago Medicine is seeking an LPN to support their Orthopaedic Clinic with dedicated patient care.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, unknown
DATE POSTED
April 13, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!