Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Field Service Technician Level II - Central Ohio image - Rise Careers
Job details

Field Service Technician Level II - Central Ohio - job 1 of 2

Field Service Technician Level II Overview:


We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Central Ohio area!


The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction. 


Field Service Technician Level II Responsibilities:


·         Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service

·         Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments

·         Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results

·         Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity

·         When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement

·         Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution

·         Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects

·         Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team

·         Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards

·         Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions

·         Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description


Field Service Technician Level II Qualifications:


·         Minimum 2 years with a previous construction trade

·         Advance knowledge of electricity (high and/or low voltage)

·         Hands-on/field experience from previous work experience

·         Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc)

·         Ability to identify and use common low voltage cabling

·         Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing

·         Ability to read architectural drawings

·         Team management/supervisor experience

·         Previous experience completing projects within scope

·         Previous experience with service ticketing processes

·         Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems

·         Excellent communication skills

·         Must have valid US Driver’s license


About K Group Companies


K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

 

Why Work Here?

“Great, focused, team environment.”

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!

Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!


Compensation and Benefits


·         Competitive base salary based on experience

·         Bonus and commission programs

·         Paid Time Off (PTO)

·         Volunteer Paid Time Off (VTO)

·         100% employer paid family health insurance premium

·         100% employer paid disability insurance

·         100% employer paid dental & vision insurance

·         401k with Safe Harbor contributions from company annually

·         Profit sharing opportunities


K Group Companies Glassdoor Company Review
4.1 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
K Group Companies DE&I Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of K Group Companies
K Group Companies CEO photo
Rana Kaiss
Approve of CEO

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 13 days ago

As a pivotal part of K Group Companies, the Customer Insight Analyst will utilize AI analytics to drive business insights and customer engagement strategies.

Photo of the Rise User

Join K Group Companies as a Sales Intelligence Analyst and leverage AI-driven insights to shape our customer engagement strategies.

Photo of the Rise User
Posted 12 days ago

As a part-time caregiver at Agemark Senior Living, you'll create memorable moments for residents while enjoying a supportive culture.

Photo of the Rise User
Domino's Hybrid 3535 Parkway, Pigeon Forge, TN 37863, USA
Posted 14 days ago

Join Domino's Pizza as a Customer Service Representative and bring your passion for people to a dynamic team.

Posted 6 days ago

Join Claiborne Medical Center as a Registered Nurse in the Emergency Department, where you'll provide essential nursing care and lead process improvement initiatives.

Photo of the Rise User

Become part of Sedgwick's dynamic team as a Workers Compensation Claims Representative, where you can make a meaningful impact while enjoying a hybrid work schedule.

Photo of the Rise User
Performance Bonus

Join Back Market as a Chief of Staff Intern to support the Customer Care team in delivering exceptional customer experiences for refurbished tech.

Photo of the Rise User
Posted 9 days ago
Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off

Join our vibrant team as an Entry-Level Customer Consultant, where you'll provide outstanding customer service and grow personally and professionally.

Posted 10 days ago

Become a pivotal part of the Five Below team as a Support Lead, dedicated to delivering exceptional customer experiences.

Posted 10 days ago

We are seeking a Claims and Contract Review Specialist to manage construction-related insurance claims in a remote role at BSA Solutions.

Hy-Vee Hybrid Lincoln #5, Stacy Ln, Lincoln, NE
Posted 13 days ago

Hy-Vee is looking for an enthusiastic Bakery Cake Designer to join our team and bring creativity to our cake decorations while delivering excellent customer service.

Photo of the Rise User
Community Medical Services Hybrid Fargo, North Dakota, United States
Posted 6 hours ago

Join Community Medical Services as a Client Services Coordinator and help deliver compassionate support to clients seeking recovery from substance use disorders.

Photo of the Rise User
Retool Remote San Francisco, CA
Posted 2 days ago

Join Retool as an Escalation Engineer to shape the future of technical support while working with innovative software solutions.

Dire Wolf Tavern Hybrid Salem, Massachusetts, United States
Posted 13 days ago

Join Dire Wolf Tavern as an Assistant General Manager and play a key role in delivering exceptional hospitality and team leadership.

Photo of the Rise User
Posted 10 days ago
Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off

Pinnacle Transplant Technologies is looking for a detail-oriented Customer Service Representative to assist customers with tissue allograft products in a dynamic office environment.

MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, unknown
DATE POSTED
April 13, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cincinnati just viewed Finance Intern at Roche
Photo of the Rise User
Someone from OH, Cincinnati just viewed Personal Shopper - Sam's at Walmart
F
Someone from OH, Cincinnati just viewed CART - Captionist at Focus Interpreting
P
Someone from OH, Brecksville just viewed Verification Specialist at Planned Parenthood of Illinois
Photo of the Rise User
Someone from OH, Sheffield Lake just viewed Busser/Server Assistant at Chili's Grill and Bar
Photo of the Rise User
Someone from OH, Cincinnati just viewed Furniture Sales Representative at Furniture Fair
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer | NDA at GT
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Koddi
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Launchpad Technologies
Photo of the Rise User
Someone from OH, Columbus just viewed Accounts Receivable Specialist at Brixio
Photo of the Rise User
Someone from OH, Cincinnati just viewed Training & Education Specialist at Finalsite
L
Someone from OH, Cincinnati just viewed Head of Performance Marketing (Remote) at Lavendo
O
Someone from OH, Cincinnati just viewed VP of Marketing at OnePlan Solutions
T
Someone from OH, Cincinnati just viewed Senior Director, Demand Generation at Typeface
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Analyst at Waymo
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Director at Nextdoor
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Demand Generation at Relay