Customer Service Representative - Order Management
Customer Service Representative - Order Management
Department: Sales, Marketing, and Product Management
Employment Type: Full Time
Location: Cazenovia, New York
Reporting To: Customer Service Manager
Compensation: $21.00 / hour
Description
Key Responsibilities
- Day-to-day liaison with nominated accounts; provide support as necessary and assist customers with special requests.
- Processing of orders, contracts, and amendments using the Knowles Oracle ERP system, ensuring that the terms of sale meet the requirements of the company by cross-checking with the Knowles CRM system.
- Responsible for the resolution of rescheduling and/or re-routing of product, shipping issues and/or delays, returned goods and pricing issues in a timely manner.
- Deal with any quality concerns and coordinate with the appropriate quality department for corrective action and follow-up to achieve customer satisfaction.
- Attend meetings as required.
- Communicate with other Knowles departments regarding customer related issues.
Skills, Knowledge and Expertise
- Working knowledge & understanding of ERP/MRP systems and their use in a manufacturing environment is a plus, but not necessary.
- Experience with Oracle and CRM a plus, but not necessary.
- Strong customer service skills for both internal and external customers.
Benefits
- Medical, dental and vision insurance plans
- Prescription Drug Plans
- Basic Life Insurance
- 401k plan with company match
- Tuition Reimbursement Program
- Security Clearance Incentive Program
- Employee Referral Program
- Overtime opportunities
- Alternate work schedules available
- PTO (10 days) and NYS Sick and Safe Leave
- Paid Holidays
- Free Starbucks coffee available at our café
- Free access to our Fitness Center
- Fresh food is available for purchase in the cafeteria store.
- Employee Appreciation Events
ITAR Statement: Please note that this position may require access to technical data controlled under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be U.S. persons (citizens, lawful permanent residents, or individuals granted refugee or asylee status) or have the necessary authorization to access controlled technical data. Compliance with ITAR and EAR regulations is a condition of employment.
Average salary estimate
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