Key Account Manager - EMEA (Life Sciences)

As a Key Account Manager - EMEA at LGC Standards, you will own and manage strategic accounts, drive revenue growth through effective relationship management, and collaborate with cross-functional teams. You'll be tasked with promoting our product lines, ensuring a positive customer experience, and exceeding forecasted sales targets.

To qualify as a Key Account Manager - EMEA at LGC Standards, candidates should hold a BSc in chemistry, biology or a related field, with proven experience in selling technical lab products. A successful history in strategic account management and proficiency in CRM systems, particularly Salesforce, is essential.

LGC Standards emphasizes mentorship and skill development for its Key Account Managers. You will have the opportunity to coach and mentor other team members while also receiving support for your career progression through training and development resources.

Key Account Managers at LGC Standards utilize various sales tools such as Salesforce for managing prospects and existing accounts, as well as for opportunities and pipeline forecasting. Mastery of these tools is crucial for effective account planning and achieving sales targets.

The role of Key Account Manager - EMEA at LGC Standards requires a willingness to travel up to 40% within the designated territory. This travel is essential to maintain client relationships and represent the company at exhibitions and industry events.

In managing key accounts, a structured approach is vital. I prioritize understanding the specific needs and goals of each account, maintaining regular communication, and developing tailored solutions. I ensure to set measurable KPIs and regularly assess progress to adapt strategies as necessary.

In my last position, I negotiated a comprehensive contract with a major laboratory that involved multiple product lines. By understanding their needs and offering bundled solutions that provided cost savings, I was able to create a win-win situation leading to long-term collaboration.

Building solid relationships requires consistent communication and delivering value. I focus on regular check-ins, providing them with relevant industry insights, and actively listening to their feedback to tailor our offerings to meet their needs effectively.

Staying updated on market trends involves a combination of continuous learning through professional conferences, subscribing to relevant journals, and utilizing industry reports. Networking with colleagues and peers also provides valuable insights into the latest shifts in the market.

I have extensive experience using Salesforce, where I've managed and analyzed customer data efficiently. I utilize its features to monitor sales performance, forecast opportunities, and maintain detailed records of account interactions and communications.

I approach sales forecasting by analyzing historical data and current market trends, which helps in setting realistic yet ambitious targets. Regularly reviewing our sales performance allows me to make informed adjustments to our strategy to achieve or exceed these targets.

Teamwork is pivotal in account management. I collaborate with cross-functional teams to ensure we meet client expectations comprehensively. By leveraging the strengths of different team members, we can provide a more rounded and effective service to our key accounts.

When encountering challenges with a key client, I prioritize open communication to address any issues promptly and constructively. I gather insights from the client, assess the situation with my team, and propose solutions that demonstrate our commitment to their satisfaction.

I employ a combination of storytelling and data visualization to create engaging presentations. Tailoring the content to the client's needs and emphasizing how our solutions can specifically address their challenges helps facilitate impactful discussions.

In my previous role, I implemented a targeted marketing strategy that focused on nurturing leads through personalized communication. As a result, I exceeded my sales target by 30% within a quarter, establishing new accounts while upselling to existing ones.