Senior Group Billing Manager

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For:

We are seeking a highly skilled Senior Group Billing Manager to lead and oversee the centralized group billing operations for 11 hotel properties. This key leadership role will be responsible for managing all group billing activities, ensuring accurate invoicing, deposits, and collections for group events across the properties. The Senior Group Billing Manager will work closely with the Sales team to ensure billing terms, special arrangements, and discrepancies are properly managed. This position will oversee and guide a team of billing specialists, develop and enforce consistent billing procedures, and maintain strong relationships with all stakeholders to ensure smooth, accurate, and timely billing processes.

Who You Are:

• A strategic leader with significant experience in group billing management within the hotel industry, particularly in a centralized multi-property environment.
• An exceptional communicator with the ability to build and maintain strong relationships with external partners, clients, and internal teams to ensure smooth group billing processes.
• A detail-oriented professional with experience handling complex billing arrangements, including managing deposits, adjustments, and large-scale event invoicing.
• A strong leader with experience in mentoring and managing a billing team, fostering collaboration, and ensuring high performance and accuracy.
• A proactive problem-solver who can identify billing issues early and implement effective solutions to ensure timely and accurate invoicing.
• A professional with strong organizational skills who can manage multiple priorities, meet deadlines, and maintain accuracy under pressure.
• Financially astute, with the ability to oversee billing procedures, ensure compliance with client contracts, and monitor performance through key metrics
• Veterans and military spouses encouraged to apply.

What You’ll Do:

• Lead and manage the centralized group billing operations ensuring accurate and timely billing for all group events.
• Collaborate closely with the Sales team to ensure proper alignment on billing terms, payment schedules, and adjustments.
• Oversee group billing transactions, including deposits, room charges, event costs, and other associated fees, ensuring they are accurately recorded and billed according to client contracts.
• Resolve discrepancies in group billing, coordinating with clients, internal teams, and external partners to address issues quickly and professionally.
• Guide and mentor a team of billing specialists, providing leadership, training, and performance management to ensure efficiency and accuracy in billing processes.
• Develop and enforce billing policies and procedures, ensuring consistency and compliance across all properties and aligning with industry standards.
• Monitor group billing metrics and key performance indicators (KPIs), reporting on trends, performance, and opportunities for improvement to senior management.
• Work closely with the Accounts Receivable team to ensure the timely collection of outstanding balances and monitor aged accounts.
• Participate in regular meetings with stakeholders to align on group billing requirements, resolve issues, and ensure smooth operations.
• Liaison between the 11 properties and Financial Service Center and ensure the open folios have been communicated
• Oversee the monthly Universal Orlando gift card reconciliations
• Prepare checklist of Master account to DOFs
• Assist in creating master accounts, invoicing and collecting for local billing
• Other duties as assigned

Your Experience Includes:

• Minimum of 5 years of experience in group billing management, hotel financial operations, or a related field, with a proven track record of overseeing billing for large-scale group events.
• Strong experience in working with key stakeholders and ensuring alignment on billing terms and client expectations for group events.
• Expertise in managing and leading billing teams, ensuring efficiency, accuracy, and high performance in a fast-paced environment.
• Experience in contract review, dispute resolution, and ensuring that all charges are in compliance with client agreements.
• Proficiency in hotel accounting systems, billing software, and Microsoft Excel for data analysis and reporting.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines effectively.
• Strong financial acumen with a focus on accuracy, compliance, and operational efficiency.

Who You’ll Supervise:

• Wholesale/ Group Billing Coordinators