Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
ATIS User Support Functional SME image - Rise Careers
Job details

ATIS User Support Functional SME

Overview

The ATIS User Support Functional Subject Matter Expert (SME) provides expert-level functional and operational support to end-users of the Army Training Information System (ATIS). This role is responsible for ensuring a smooth user experience by translating complex system functions into accessible workflows, supporting training activities, and driving the adoption of new features through user feedback, demonstrations, documentation, and collaboration with development teams.

Responsibilities

Responsibilities

  • Serve as the primary functional liaison between end users and the ATIS program teams, ensuring user needs and feedback are accurately communicated to developers and stakeholders.
  • Collaborate with the ATIS User Adoption and Engagement SME/planner to implement strategies on the User Support Team
  • Support Tier 2/3 operations to resolve complex user issues, working with the help desk, testing, and development teams as needed.
  • Lead and support user engagement activities including system demonstrations, training sessions, and feedback forums.
  • Create, review, and maintain functional documentation such as user guides, quick reference materials, standard operating procedures (SOPs), and knowledge base articles.
  • Analyze user behaviors and challenges to identify opportunities for process improvements or feature enhancements.
  • Participate in user acceptance testing (UAT) to validate new functionality meets user needs and operational requirements.
  • Support organizational change management (OCM) and training initiatives to promote system adoption and user readiness.
  • Monitor support metrics and user feedback to identify trends, pain points, and opportunities to improve user satisfaction.
  • Collaborate with cross-functional teams including UX, testing, training, product owners, and developers to ensure user-focused delivery.

Qualifications

Required Qualifications

  • Bachelor’s degree and 8+ years of experience supporting enterprise-level systems, preferably for a DoD client. (Education can be substituted with additional experience.)
  • Strong understanding of Army training business processes, policies, and end-user needs.
  • Proven experience in user support, functional analysis, training, or change management roles.
  • Experience with agile software practices and user-centered design.
  • Excellent written and verbal communication skills with the ability to translate technical concepts into user-friendly language.
  • Comfortable leading training sessions, demos, and user support meetings.
  • Proficient in Microsoft Office Suite, including SharePoint and Teams.
  • Must be able to travel to PI Planning in Virginia once per quarter.
  • Must be able to obtain SECRET level clearance.

Preferred Qualifications

  • Experience with ATIS or legacy Army training systems (e.g., DTMS, ATRRS, RFMSS, etc.)
  • SAFe Agile certification or equivalent agile delivery experience.
  • Familiarity with GitLab, Jira, Confluence, or similar agile project tools.
  • Experience authoring technical or user documentation.
  • Familiarity with the Army's Organizational Change Management (OCM) processes.

Average salary estimate

$90000 / YEARLY (est.)
min
max
$80000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs

Be part of a supportive team helping enhance Army training systems as an ATIS Help Desk Technician, delivering key technical support and solutions.

LMI is looking for a Biodetection Technology Specialist to bolster national bio-defense efforts through expertise in biological sciences.

Join ComForCare as a Care Manager, where you'll play a vital role in coordinating high-quality in-home care for clients in Orinda, CA.

Join CommonSpirit Health as a Certified Medical Assistant and help deliver compassionate care while advancing your career in an innovative health system.

Posted 9 days ago

Join Virginia Mason Franciscan Health as an Inpatient RN and deliver compassionate, patient-centered care in Seattle.

Photo of the Rise User

Join Allied Universal as a Front Desk Security Professional in Detroit, dedicated to creating a welcoming and secure environment in an educational setting.

MacTaggart Scott Remote No location specified
Posted 9 days ago

MacTaggart Scott is seeking an IT Support Analyst to deliver effective desktop support and manage IT resources for their team.

Photo of the Rise User

Enhabit Home Health & Hospice is looking for a dedicated RN Clinical Team Leader to ensure high standards of home health services.

Photo of the Rise User
Watchpoint Logistics Hybrid Burlingame, California, United States
Posted 5 days ago

Become a key member of Watchpoint's dedicated team as a Customer Service Agent II, where your skills will directly enhance our customer experience in the transportation sector.

Join Kestra as a remote ASSURE Patient Specialist, helping patients with wearable defibrillator fittings and enhancing their care experience.

Photo of the Rise User

Join Sandisk as a Technical Support Engineer and play a vital role in improving customer satisfaction through expert technical support.

Photo of the Rise User
Davlyn Group Hybrid Independence, Virginia, United States
Posted 11 days ago

Join Davlyn Group as a Customer Service Representative and play a vital role in supporting industrial revenue growth.

Posted 9 days ago

Become an essential part of CHI St. Alexius Health as a Clinic Receptionist, contributing to patient-centered care in a dynamic healthcare environment.

Photo of the Rise User

Join Presbyterian Healthcare Services as a Registered Nurse - Care Coordinator to enhance care delivery for diverse patients and communities.

Posted 9 days ago

Join the dedicated team at Virginia Mason Franciscan Health as a Sonographer to deliver exceptional obstetric and gynecologic care in a dynamic clinic environment.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 12, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Dayton just viewed Plant Engineer I - HVAC at Pfizer
Photo of the Rise User
Someone from OH, Dayton just viewed Entry Level Industrial Engineer at Boeing
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer Intern at Marvin
Photo of the Rise User
Someone from OH, Dayton just viewed Assessment Engineering Intern at Learning A-Z
C
Someone from OH, Dayton just viewed Project Engineer at CRB
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer III at Agile Space Industries