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Veterinary Services Business Manager

Description

 

Position Title: Veterinary Business Manager  

Department: Veterinary Services
Reports To: Director of Veterinary Services  

Position Overview:  

 The Veterinary Business Manager (VBM) oversees the daily administrative and business functions of the Louisiana SPCA’s Veterinary Services Programs: Shelter Clinic, Spay/Neuter/Surgery Clinic, and Primary Care Clinic. This role ensures operational efficiency while focusing on financial goals and excellent customer service.    

Success in this role leads to:  

  • Inspired staff and optimized revenue directly supporting the sustainability of our veterinary programs — enabling us to serve more animals and families in need.  
  • Future clinic expansion, service innovation, and long-term community impact.  

Key Responsibilities  

Leadership, Management, and Accountability 

  • Lead and guide direct reports through expectation setting, training and support, and performance reviews.   
  • Oversee day-to-day team management, including all clinic staff scheduling, time-off requests, time-card monitoring and approval, and monitoring performance.  

Customer Service Excellence 

  • Ensure exceptional customer service for all clients, staff, and volunteers by modeling effective communication and problem-solving skills.  
  • Aggregate and track customer feedback regularly and address any service issues proactively to maintain high levels of satisfaction.  
  • Resolve escalated customer concerns with empathy and professionalism, ensuring positive outcomes even in challenging situations.  

Inventory Management 

  • Oversee supply and medical equipment inventory levels across the clinic.  
  • Ensure the smooth operation of the online or in-house pharmacy.  
  • Verify that clinic operations meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. 

Financial Reporting 

  • Monitor and measure financial and operational metrics are met while delivering the organization’s desired impact. 
  • Manage expenses, including pharmaceutical orders and other operating costs, ensuring adherence to budgeted limits.  
  • Develop and implement strategies aimed at increasing revenue, and optimizing overall financial health through effective pricing, service offerings, and resource management.   
  • Create and execute comprehensive business plans focused on long-term
    financial growth, including market analysis, service diversification, and client retention strategies 

Operational Excellence 

  • Work closely with the Medical Manager to ensure that operational workflows across all areas of veterinary services (Shelter, Spay/Neuter, and Wellness Clinics) are well-structured and streamlined.  
  • Regularly assess and implement improvements to internal processes to reduce inefficiencies, minimize wait times, and increase staff productivity.  
  • Other duties as assigned  

Data Management & Analysis 

  • Analyze data related to service trends, client satisfaction, financial performance, and operational efficiency to guide improvements.  
  • Provide insights from data analysis to inform decisions about staffing, resource allocation, and process optimization.  
  • Maintain secure and accurate medical records, financial data, and client information in accordance with regulatory requirements.  

Requirements  

  • Bachelors Degree in Business Administration or 5+ years Managing administrative functions within a veterinary or healthcare setting.  
  • Experience managing 4+ direct reports  
  • Must be 25+, have valid State of Louisiana driver’s license and a clean driving record 

Skills & Competencies  

  • Advanced skill in practice management software, online pharmacy operations, and retail management.  
  • Strong organizational skills and ability to manage multiple projects simultaneously.  
  • Expertise in financial management, including budgeting, inventory management and optimizing operational efficiency in a healthcare or veterinary environment.  
  • Ability to analyze data and generate actionable insights to improve clinic operations.  
  • Bilingual, preferred 

Just a couple of other important points: 

  • You should not be allergic to animals or nut products and must be able to work around all animals; you may be potentially subject to animal and insect bites and scratches. 
  • Must be able to work with industrial strength cleaners and disinfectants as we have a very strict cleaning protocol. 
  • Must be able to lift at least 50 pounds; push and pull heavy objects; bend, twist, reach; perform strenuous physical activities.  
  • Must be able to act as a first responder during emergency situations. 
  • Schedule may vary week to week.  Weekends and evenings as required.    

Benefits include but not limited to: 

  • Health Insurance, Life Insurance, 401K match  
  • PTO and paid holidays  
  • Qualification and assistance for Public Service Loan Forgiveness  

Salary Range: $65,000 - $78,000 per year (commensurate with experience) 

Average salary estimate

$71500 / YEARLY (est.)
min
max
$65000K
$78000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 13, 2025

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