Assistant Guest Service Mgr FT - job 2 of 3

The Assistant Guest Service Manager at Lowes Foods is responsible for ensuring a top-notch checkout experience for guests, training hosts and cashiers, maintaining cash office security, and overseeing sales-related activities. You'll work closely with management to execute guest service standards effectively while also handling cash-related tasks and verifying compliance with policies.

To apply for the Assistant Guest Service Manager position at Lowes Foods, candidates should possess a friendly demeanor, strong communication skills, and the ability to work effectively in a team. The role requires candidates to be at least 18 years old, have basic math skills, and the capacity to lift moderate weights. Experience in supervising staff or a desire to learn is also essential.

In the Assistant Guest Service Manager role at Lowes Foods, you play a crucial part in enhancing guest experiences by ensuring that the checkout process runs smoothly. This includes training staff to meet performance standards, addressing guest inquiries, and maintaining the cleanliness of the front porch, thereby creating a welcoming and efficient environment for shoppers.

Lowes Foods offers various training opportunities for the Assistant Guest Service Manager position. You'll receive hands-on training in guest service standards, financial processes, and staff management. This experience not only equips you to perform your duties effectively but also prepares you for future career advancements within the company.

Successful candidates for the Assistant Guest Service Manager role at Lowes Foods should have excellent communication skills, a knack for guest service, and the ability to supervise and train staff. Additionally, proficiency in cash management, problem-solving skills, and adaptability to learn various tasks will hugely benefit your success in this position.

When handling a difficult guest, it's essential to remain calm and listen actively to their concerns. Acknowledge their feelings, offer solutions, and reassure them that their satisfaction is a priority. Show empathy and work towards a resolution that brings a positive outcome for both the guest and the team.

To train new hosts effectively, I would first ensure they understand the guest service standards through hands-on demonstrations. I would provide consistent feedback, encourage questions, and pair them with experienced team members for mentorship. Regular check-ins would also help track their progress and address any challenges early on.

Certainly! In my previous role, I identified that our checkout lines were causing delays, so I introduced a 'fast lane' option for customers with fewer items. This significantly improved the flow and reduced wait times, enhancing the overall guest experience, and received positive feedback from our clientele.

A great Assistant Guest Service Manager should be approachable and friendly, possess strong leadership skills, and have excellent problem-solving abilities. They should also be detail-oriented and capable of multitasking while maintaining a focus on guest satisfaction and team morale.

To ensure compliance with cash handling procedures, I would implement regular training sessions for the team, conduct surprise audits, and verify cash counts daily. Encouraging open communication about any discrepancies will also help maintain accountability and security of the cash office.

Maintaining a clean and organized front porch requires constant attention. I would implement daily checks, assign cleaning tasks among the team, and ensure that every host understands the importance of keeping the area clutter-free. Encouraging teamwork will help maintain a welcoming environment.

In managing schedule conflicts, I believe in open communication. I would speak with the involved team members to understand their availability and find a fair solution. This could include adjusting schedules or finding a substitute. It's important to foster a collaborative atmosphere in resolving such issues.

I motivate my team by recognizing their hard work and celebrating successes. I encourage personal connections with guests and reinforce the idea that their contributions significantly impact guest experiences. Regular training and team-building activities also foster a positive and enthusiastic work environment.

Communication is vital in my role as an Assistant Guest Service Manager. It facilitates clear instructions, aligns team objectives, and ensures that we’re all on the same page regarding expectations and guest interactions. Regular updates and open dialogue promote a cohesive team dynamic.

In a past retail role, we experienced a sudden power outage while there were customers in the store. I remained calm, communicated promptly with my team to assure guests, and implemented our emergency plan, ensuring all exits were safe while guiding everyone to the nearest exits effectively. Keeping guests informed helped mitigate anxiety during the situation.