Job details

Bench- Assistant Guest Service Mgr FT

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Overview

It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay and excellent benefits including Medical, Dental, and Vision, 401K and Pension Plan, a discount for shopping, paid time off, weekly pay, and more!

To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies. Supervise and perform all functions related to sales related assets. Assume the duties of the Department Manager in their absence.

Pay starts at $20/ hour

Responsibilities

1. Maintenance of Guest Service Standards

a. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.

b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.

c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.

d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.

e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.

f. Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.

g. Ensures all unused check lanes are blocked off when not in use.

h. Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.

2. 2. Training and Development of Front porch Hosts

a. Provides training and direction to hosts not meeting the front porch standards.

b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.

c. Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.

3. 3. Sales, Cash and Invoice Accounting

a. Prepare weekly cash report and accompanying documentation.

b. Maintain sales related information.

c. Process invoices and transfers as assigned.

d. Process beer/wine payments.

4. 4. Cash Related Activities

a. Prepare bank deposits according to policy.

b. Handle payroll check approval/cashing according to company policy.

c. Ensure that an accurate daily cash count is completed.

d. Process guest needs such as money orders, stamps, lottery tickets, etc.

e. Process returned checks according to policy.

5. 5. Cash Office Security

a. Ensure the security of the cash office and store funds.

b. Maintain accountability standards of cashier tills.

c. Maintain supplies needed for front porch and cash office.

6. 6. Cashier/Guest Service Clerk Performance Reports

a. Monitor and analyze the Operator Activity Report.

b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.

7. Perform all other duties as assigned by management.

Qualifications

1. Friendly, outgoing personality.

2. Ability to work well with others.

3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.

4. Ability to read and understand information and direction.

5. Knowledge of front porch operations.

6. Ability to supervise people including training and development.

7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

8. Effective communication and guest service skills.

9. Must be at least 18 years old.

10. Ability to stand for extended periods of time.

11. Demonstrate successful use of math skills.

12. Ability to work well with computers.

Average salary estimate

$41600 / YEARLY (est.)

min

max

$41600K

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What You Should Know About Bench- Assistant Guest Service Mgr FT, Lowes Foods

Join us at Lowes Foods as a Bench-Assistant Guest Service Manager in Mt. Pleasant, where we're more than just a grocery store; we're a community! This is an incredible opportunity to step into a role that will help you sharpen your skills, gain valuable knowledge, and prepare you for a successful career in guest service management. As part of a family-owned company, you'll enjoy not just competitive pay starting at $20/hour, but also fantastic benefits including medical, dental, vision, a 401(k) plan, and a pension plan, plus weekly pay and paid time off. In this position, your primary role will be supervising our guest services to ensure every attendee enjoys a pleasant checkout experience that aligns with our Guest Service Standards. You’ll take the reins of the front porch area, guiding the team to make sure we meet operational goals and promote an environment where customer satisfaction reigns supreme. Responsibilities include training and developing our dedicated hosts, managing cash and sales-related tasks, and ensuring the overall cleanliness and organization of the front porch. You'll even tackle guest requests with professionalism and poise. So, if you're friendly, outgoing, and ready to lead by example, we can't wait to have you on our team! Apply now to explore what being a part of the Lowes Foods family can mean for you!

Frequently Asked Questions (FAQs) for Bench- Assistant Guest Service Mgr FT Role at Lowes Foods

What are the responsibilities of a Bench-Assistant Guest Service Manager at Lowes Foods?

As a Bench-Assistant Guest Service Manager at Lowes Foods, your key responsibilities include supervising guest service standards to ensure quick and pleasant checkouts, training hosts to optimize customer service, and managing cash-related tasks while maintaining a clean and organized front porch area.