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Client Services Associate I

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Description

SUMMARY:

We are seeking a friendly, highly skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments. Your duties will also include obtaining post-sales client feedback.

To be successful in client services, you should exhibit extensive experience in a similar role and demonstrate a client-oriented approach. A first-class client services representative builds positive business relationships and provides clients with individualized and professional support.

ESSENTIAL DUTIES:

Acts as a contact person for all inquiries to the laboratory, other than billing-related inquiries.
Handles client complaints and problems effectively and serves as the liaison with the laboratory technical departments in resolving conflicts and meeting client needs.
Ensures proper documentation of all issues and resolutions.
Assists in the preparation and development of marketing literature and service communications.
Coordinates delivery of marketing information to current and prospective clients.
Prepares regular reports on client statistics and customer satisfaction.
Assists in setting up of new accounts including checklist, UPS account set up, etc.
Assists in field sales support as needed.
Maintains Client Database containing all relevant client information for all new and existing accounts
Calls clients with specimen processing problems and other confidential information.
Coordinates courier route schedules as needed to ensure specimens are obtained in the most effective manner and to the satisfaction of client accounts.
Reports to work on time for all scheduled shifts and completes entire shift.
Follows all safety regulations and procedures.
Performs other duties as assigned.

Requirements

QUALIFICATIONS:

Bachelor’s Degree or high school diploma or equivalent work experience in a related field.
Ability to exercise initiative, problem solving and decision making.
Ability to communicate effectively orally and in writing with physicians, staff and the public.
Ability to work independently and organize work to meet established deadlines.

Any combination of training, education, and experience equivalent to the typical years of service qualifies for level as follows:

Client Services Associate I - 0-2 Years

Client Services Associate II - 3-4 Years

Client Services Associate III - 5+ Years

PHYSICAL DEMANDS AND CONDITIONS:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of the position.?Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.?

Clinic/Group Medical Practice environment with exposure to communicable disease or body fluids. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

HOURS/TRAVEL:

May travel between locations occasionally as requested.
Typical work hours: Monday – Friday 10 AM – 6 PM (May vary).
Depending on client-specific work schedule, may include other daily hours, weekends and/or holidays.
May need to work occasional overtime as required.

Average salary estimate

$40000 / YEARLY (est.)

min

max

$35000K

$45000K

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What You Should Know About Client Services Associate I, Luxor Scientific LLC

Join our team at the forefront of client relations as a Client Services Associate I in sunny Greenville, South Carolina! In this role, you’ll be the friendly face and voice that ensures our clients feel valued and supported every day. Your main responsibilities will include fostering positive client relationships, managing inquiries, and expertly directing customer complaints to the right departments. By obtaining post-sales client feedback, you’ll be instrumental in helping us understand our clients' needs better. If you're someone who thrives in a client-oriented environment, we want to see you succeed! We’re looking for someone with experience in a similar role and the ability to communicate effectively with clients and colleagues alike. You will act as a vital contact for our laboratory services, assisting clients and keeping thorough documentation of all issues and resolutions. Furthermore, you will coordinate the delivery of marketing information to current and prospective clients and assist in setting up new accounts. By preparing detailed reports on client satisfaction and supporting field sales when required, you will contribute significantly to our success. We promote a positive work environment that values initiative, problem-solving, and a strong work ethic. This is an excellent opportunity to grow in your career while fostering a supportive community. Don't miss out!

Frequently Asked Questions (FAQs) for Client Services Associate I Role at Luxor Scientific LLC

What are the key responsibilities of a Client Services Associate I at our company?

As a Client Services Associate I, your main responsibilities include acting as the primary contact for client inquiries, managing complaints, coordinating with laboratory technical departments, and ensuring comprehensive documentation of all client interactions. You'll also assist in marketing communications and the setup of new accounts, all while striving to maintain a high level of client satisfaction.