End User Engineer

Job Description

Grade:  P7

Referral Level: Level 1

Division: IGM-Tech

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under management. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments. 

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967.  Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.   

At Mackenzie Investments You Can Build Your Career with Confidence. 

We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians.  We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive, while also providing resources to ensure physical and mental wellness were put front and centre. 

Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable. 

Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.  

The candidate will need to work with Purview, SharePoint, AvePoint and other content platforms & tools to deliver products and services to the organization for consumption. Design and develop solutions to meet business needs, processes, and controls. Deliver work packages to advance capabilities and to support project demand in the organization within scope of end user engineering deliverables. Understanding of AvePoint O365 Governance, Policies and Insights is a nice to have skillset.

Key Accountabilities:

• Maintain Daily/Weekly visibility and progress with Engineering team(s) of tasks and project deliverables
• Manage deliverables in Jira
• Some escalations will be handled via Service Now incident tickets.
• Occasionally navigate unknown and/or ambiguous situations
• Successfully promote an environment of openness, honesty, and respect within the Team
• Balance a Project vs. Product mindset for work within the team and logically group work into workstreams
• Address assigned tasks based on SLA’s
• Exchange roadmaps build
• Exchange maintenance and operational support for escalations
• Office 365 apps engineering and operational support for escalations
• Purview engineering and operational support for escalations
• Receive and manage intake demand for Engineering team(s)
• Knowledge of Infrastructure principles, environments, service models
• Involved in Product discovery work such as story mapping, persona identification, and backlog creation
• Build professional relationships with Lob's and stakeholder groups in organization
• Understand Engineering team resource commitments, constraints and provide transparency to the process
• With support of Engineering team(s); provide estimates to other technical and business teams for Engineering effort, costs, and Assumptions
• Knowledge of Infrastructure principles, environments, service models
• Involved in Product discovery work such as story mapping, persona identification, and backlog creation
• Build professional relationships with Lob's and stakeholder groups in organization
• Understand Engineering team resource commitments, constraints and provide transparency to the process
• With support of Engineering team(s); provide estimates to other technical and business teams for Engineering effort, costs, and Assumptions
• Contribute to maturation of practices in Infrastructure Delivery
• Continuous Improvement mindset
• Raise ideas, contribute to team discussions
• Understands how to apply Agile framework to work assignments and adapt as required, i.e., knowing when to accelerate processes and modify techniques

Qualifications:

• Bachelor of Computer Science
• MS Purview data protection and compliance policies awareness
• Data lifecycle management processes, support the implementation of records management policies, records retrieval, and destruction processes
• Entra ID/ Azure Active Directory knowledge and understanding
• Information Rights Management (IRM)
• Azure Rights Management Service (Azure RMS)
• MS Purview Data Loss Prevention (DLP)
• Identity and Access Management knowledge and understanding
• Exchange management
• Microsoft Office 365 suite of apps
• Microsoft Intune
• Microsoft Azure
• Jira training/certifications will be helpful to have
• Microsoft Azure certification will be nice to have.
• Microsoft Exchange certification will be nice to have.
• Ability to apply critical thinking to problems presented. Consider and outline options and impacts

Please visit our career page by clicking on the following link: https://www.mackenzieinvestments.com/en/careers 

We thank all applicants for their interest in Mackenzie Investments; however, only those candidates selected for an interview will be contacted.  

Mackenzie Investments is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.  

Please apply by April 28, 2025. 

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