Helpdesk Support Technician
Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.
· Act as the first point of contact for technical support via phone, email, and walk-ups
· Troubleshoot hardware, software, and network issues—escalating when needed
· Set up new user workstations and manage employee onboarding/offboarding
· Support Windows desktops, Microsoft Office applications, printers, and other common business tools
· Maintain accurate records of issues and resolutions in our ticketing system
· Assist with user account management, password resets, and access rights via Active Directory
- 1–2 years of IT support experience (internships or part-time roles count too!)
- Strong communication skills—you’re just as comfortable talking to people as you are working with machines
- Curious, proactive, and eager to learn
- Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred
- Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred
- Experience supporting remote users or working in a legal or professional services environment preferred
- Comfortable working with:
- Windows 10/11, Windows Server 2019/2022
- Microsoft Office Suite
- Printers, desktops, laptops, and mobile devices
- Basic networking concepts (IP, DNS, DHCP)
- Active Directory (bonus points for experience with Group Policy)
- Competitive Base Salary
- Medical, Dental, and Vision Coverage; 401K plan with company match
- Company paid Life Insurance
- Short and Long Term Disability
- PTO, Float holiday
- Paid Parental Leave
Average salary estimate
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