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Helpdesk Support Technician

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Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.

· Act as the first point of contact for technical support via phone, email, and walk-ups

· Troubleshoot hardware, software, and network issues—escalating when needed

· Set up new user workstations and manage employee onboarding/offboarding

· Support Windows desktops, Microsoft Office applications, printers, and other common business tools

· Maintain accurate records of issues and resolutions in our ticketing system

· Assist with user account management, password resets, and access rights via Active Directory

1–2 years of IT support experience (internships or part-time roles count too!)
Strong communication skills—you’re just as comfortable talking to people as you are working with machines
Curious, proactive, and eager to learn
Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred
Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred
Experience supporting remote users or working in a legal or professional services environment preferred

Comfortable working with:
Windows 10/11, Windows Server 2019/2022
Microsoft Office Suite
Printers, desktops, laptops, and mobile devices
Basic networking concepts (IP, DNS, DHCP)
Active Directory (bonus points for experience with Group Policy)

Competitive Base Salary
Medical, Dental, and Vision Coverage; 401K plan with company match
Company paid Life Insurance
Short and Long Term Disability
PTO, Float holiday
Paid Parental Leave

Average salary estimate

$55000 / YEARLY (est.)

min

max

$50000K

$60000K

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What You Should Know About Helpdesk Support Technician, Mandarich Law Group, LLP

Join Mandarich Law Group, LLP as a Helpdesk Support Technician, where you’ll be part of one of the nation’s leading creditors' rights law firms, operating across 11 states. We pride ourselves on fostering a collaborative and supportive environment where your technical expertise will shine. As our first point of contact for technical support, you’ll assist team members via phone, email, and in-person visits, tackling hardware, software, and network issues like a pro. Your role will also involve setting up new workstations for users, managing onboarding and offboarding processes, and ensuring everyone has the tools they need to succeed. You’ll support Windows desktops, Microsoft Office applications, and other essential business tools while meticulously maintaining records of issues and their resolutions in our ticketing system. With a proactive mindset, you’ll help manage user accounts and settings in Active Directory, and ideally, you’ll have experience with virtualization technologies like VMWare or HyperV. We’re looking for someone who is curious, eager to learn, and has strong communication skills to easily connect with both tech and people. If you have 1–2 years of IT support experience and a passion for solving problems, we’d love to have you on board. Plus, enjoy our competitive salary, comprehensive benefits including medical, dental, vision, and a 401K plan with company match, along with generous PTO and paid parental leave. Let’s grow together in this exciting role!

Frequently Asked Questions (FAQs) for Helpdesk Support Technician Role at Mandarich Law Group, LLP

What benefits can I expect as a Helpdesk Support Technician at Mandarich Law Group, LLP?

Mandarich Law Group, LLP offers a range of competitive benefits for the Helpdesk Support Technician role, including medical, dental, and vision coverage, a 401K plan with company matching, paid life insurance, and both short- and long-term disability options. Additionally, you’ll receive generous PTO, float holidays, and paid parental leave, making it a great place to advance your career.