Change Management Lead (2 year FTC)

About Us

McDonald’s has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 170,000 people.

Hybrid Working
This role is based in our East Finchley office working 3 days in the office and 2 days remotely

The Opportunity 

We are excited to appoint a Transformation Management Office (TMO) Change Management Lead for UK & Ireland to manage a portfolio of change programs for the market, coordinating and streamlining immediate change execution activities. 

This role will be offered as a fixed term contract.

You will be 100% dedicated to change efforts related to Enterprise Transformation and will work across functions, programs, projects and initiatives to plan and drive an integrated Change Management approach across Change, Communications and Training. This will include assessing change readiness, conducting impact analysis, stakeholder alignment, and communication.

This individual will support the creation of market-specific Change Management tools and methodologies in alignment with the UKI Transformation Management Office and McDonald’s Global Change team.

The role will have a dual reporting line into the Market Transformation Director and Global Segment.

What will my accountabilities be?

• Align Leadership: 
  • Support the Transformation Director to influence business leaders and program sponsors and enable them to effectively role-model and advocate for change. Align leaders on change vision and strategy, ensuring that leaders understand their role in leading through change.
  • Advise and coach business functions on key Change Management decisions (e.g. strategy, execution, and measurement) to ensure alignment with McDonald’s change methodology.
     
• Manage Market Change Portfolio: 
  • Work closely with the Transformation team and broader business to identify, support and drive connected change experiences for stakeholders. Maintain the market’s change pipeline, anticipate needs and plan for future change needs.
  • Monitor the overall impact of business change across all stakeholder groups to ensure that the impact from change is minimised and supported.
  • Support the Transformation Portfolio team with structuring annual and quarterly transformation plans that will not impose too much of a change burden.
     
• Drive Change in the Market with One McDonald’s Way: 
  • Maintain an understanding of McDonald’s change strategy and co-ordinate change efforts in market.
  • Support global program team in understanding where market customisations are required for the program (e.g. for legislative reasons)
  • Communicate and collaborate with functional teams and Project Managers to:
    • Understand and shape the change scope and timeline.
    • Assess the change impacts by stakeholder group.
    • Support teams to shape deliverables by leveraging McDonald’s change framework, methodology, and assets;
    • Support the creation of a market-specific adoption plans, advising on the ability and readiness of the organisation (including Restaurants) to adopt change being delivered; and
    • Oversee and support the implementation of Transformation within the market, coordinating lessons learnt to drive continuous improvement.
• Communicate Change progress for the Market:
  • Complete regular reporting at a market-level and to the Global Change team on market needs, challenges, and risks, elevating as needed. 
• Plan & Coordinate Market Communications: 
  • Leverage the plans provided by Enterprise Transformation Management Office that includes audience groups, communication needs, key messages, and current and future communications channels to align messaging across all programs and projects in flight within market.
• • Partner with the UKI Internal Communications team and Project Managers to define, develop and execute a market-specific end-to-end Communications Plan.
• • Aid in any localisations required for Global Programs in support to the program teams e.g. GFMod, GPMod, EDAA, EDGE, etc.
• Advocate for Change and Build Enterprise Change Knowledge: 
  • Gain understanding of McDonald’s Change Framework and support upskilling across the business.
  • Provide input, document requirements, and support the design and delivery of program/project training programs with internal and external partners.
  • Actively identify influential partners and ways to inspire change initiatives on specific projects e.g. Change Networks.
• Provide outside-in perspectives on Change Management:
  • Provide regular outside-in perspectives on best practices and approaches to achieving successful business transformation through Change Management, Training and Communications.

What Team will I be a part of?

You will be part of the Strategy, Insights and Transformation team in the UK&I market, and also part of the global Transformation Management Office. These hugely important teams connect people across our business to focus on delivering the right projects, in the best way, to achieve our business goals. It proactively and independently challenges and innovates, working diligently to improve the way we work and deliver change as a business.

You will have a dual reporting line, reporting in market to the Transformation Director, as well as the Segment Change Lead within the Global Transformation Management Office. You will be required to work collaboratively with colleagues’ right across the business and with external partners to amplify the impact you can have. This is a truly exciting time to lead the Transformation team and collaborate across the business to influence the outcomes for change.

Who are my customers?

Given the central nature of the role, your ‘customers’ are wide and varied. With strong engagement and influencing being strengths, you will also have the emotional intelligence and flexibility in thinking and acting to engage with relevancy and authenticity at every level. Your key customers (not exclusive) include:

• Transformation Management Office - retain alignment and report on delivery of the Accelerating the Arches vision.
• UK&I Senior Leadership team – influence Change direction and create alignment.
• UK&I Cross Functional Leadership Team – align functional leaders around the plan and enable them to deliver it.
• UK&I Change Steering Group – use governance optimally to hold the business to account.
• Project leads – advocate and demonstrate innovative and agile ways of executing change.
• UK&I Communications team – ensure our strategic storytelling is simple, clear and consistent.
• Franchisees – collaborate and value them as a business partner and change enabler.
• Suppliers and partners – demonstrate our scale through smart partnering and resource sharing.
• Restaurants – making sure that in whatever we do we stay grounded and keep it real.

What background do I need to have?

What You Need To Succeed (minimum Qualifications)

Education & Certifications:

• Bachelor’s degree in business management, human resources, or related field. Desirable: Master’s degree education.
• PROSCI, ADKAR or equivalent Change Management certification

Skills and Experience:

• Solid experience in Change Management including:  
  • Working across a segment or markets within McDonald’s, or equivalent external experience
  • Experience with and knowledge of change management principles, methodologies, and tools
• Managing program and project teams, and/or executing Change or Transformation projects for clients and business customers in relevant industries.
• Designing and executing project plans & managing budgets
• Collaborative and customer-driven approach
• Strong communication skills, both written and verbal, with the ability to make the complicated simple
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships while working in a matrixed environment across complex stakeholders and drive alignment to transformation.
• Experience with interacting with the organisation at a global level and applying and adapting strategies in market
• Exceptional ability to advise and influence others and move toward a common vision or goal
• Resilient and adaptable, able to work in ambiguous situations
• Adept at role modelling new behaviours, mindsets and ways of working

Personal Qualities:
Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.

Company Vision and Culture…

Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”

#LI-Hybrid