MMS Customer Technology Service Desk – Tech Administration

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Title: Customer Technology Service Desk Representative – Tech Administration

Current Need: We are seeking a dynamic Customer Technology Service Desk Representative to join our Technology Administration team.

Position Description: As a Customer Technology Service Desk Representative, you'll be instrumental in providing our clients with a seamless experience with McKesson's products and services. Your role will involve entering and addressing billing inquiries, managing user accounts, and processing requests for our state-of-the-art applications and devices.

Key Responsibilities:

• Barcode Scanner Device Management: Handle equipment replacements, new requests, and test returned equipment.
• Billing Support: Offer expert assistance for billing entries and inquiries related to ORBITS and associated devices, ensuring timely and accurate resolutions.
• User and Account Management: Set up and deactivate accounts for OneTrack and the Biomed portal, maintaining an organized user account system.
• Account Moves: Manage account transitions during the Bill To Consolidation process, ensuring smooth transitions and accurate data.
• ScanManager Requests: Process and track new ScanManager requests, including label creation, with accuracy and timeliness.
• Shipping and Receiving: Oversee the shipping and receiving of devices and supplies for McKesson's customer-facing applications.
• Data Entry: Accurately input and update customer information and service records into our database, ensuring high data integrity and consistency.

Minimum Requirements:

• Entry-level position

Critical Skills:

• Strong problem-solving abilities and keen attention to detail
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize efficiently
• Familiarity with billing processes and user account management
• Experience with ORBITS, OneTrack, Biomed portal, and ScanManager is beneficial
• Familiarity with Android OS is a plus

Additional Knowledge & Skills:

• Customer service experience, including user instruction and resource coordination
• Active listening and comprehension skills to understand customer issues fully
• Critical thinking and complex problem-solving abilities
• Proficient in computer technology, including Word and Excel, web navigation, and browser troubleshooting
• A+ certification or related credentials are advantageous but not required

Education:

• Bachelor’s degree or equivalent experience

Physical Requirements:

• Daily general office activities
• Packing and shipping: lifting and moving packages up to 10 lbs. daily
• Occasional lifting of up to 50 lbs.

Must be authorized to work in the US; sponsorship is not available for this position.

Physical Requirements: General Office Demands

Candidate must be authorized to work in the U.S, now or in the future, without the support from McKesson.

Relocation is NOT budgeted for this position.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!