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Dutch Speaking Customer Support for Luxury & High-End Brand Retail Department image - Rise Careers
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Dutch Speaking Customer Support for Luxury & High-End Brand Retail Department

Mercier Consultancy is pleased to announce an exciting opportunity for a Dutch Speaking Customer Support Agent in our Luxury & High-End Brand Retail Department. In this prestigious role, you will provide exceptional customer service to our esteemed clientele, assisting them with inquiries regarding our luxury products, order processing, and brand-specific services. Your fluency in Dutch will enable you to communicate effectively with our customers, ensuring a tailored and memorable shopping experience. If you have a passion for luxury retail and are dedicated to delivering unparalleled service, we want you on our team!

Responsibilities

  • Respond to customer inquiries via phone, email, and chat in Dutch regarding luxury brand products and services.
  • Assist customers with order placements, tracking, and returns while maintaining high service standards.
  • Provide detailed information about product features, availability, and brand heritage.
  • Document customer interactions accurately to maintain high-quality service and customer satisfaction.
  • Collaborate with internal teams to address and resolve complex customer issues promptly.
  • Stay informed about industry trends, luxury product offerings, and brand promotions to enhance customer experience.
  • Gather feedback from customers to drive improvements in service and product offerings.
  • Fluency in Dutch and English, both written and verbal, is essential.
  • Experience in customer support, preferably in luxury retail or high-end brands, is a plus.
  • Exceptional communication and interpersonal skills, with a strong focus on delivering outstanding service.
  • Ability to handle multiple inquiries while maintaining a high level of attention to detail.
  • Familiarity with customer service software and e-commerce platforms is advantageous.
  • A customer-centric mindset, with a passion for luxury products and brand loyalty.
  • Willingness to work flexible hours, including evenings and weekends, as needed.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

Average salary estimate

$37500 / YEARLY (est.)
min
max
$30000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 7, 2025

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