German Speaking Answer Desk Agent

Mercier Consultancy is on the lookout for a German Speaking Answer Desk Agent who is passionate about delivering top-notch customer service. In this role, you will be the first point of contact for our German-speaking clientele, assisting them with their inquiries, resolving issues, and ensuring a smooth communication experience. Your dedication to excellence is key in creating lasting relationships with our customers and enhancing their overall satisfaction with our offerings. Join our dynamic team and make a difference in the customer experience!

Responsibilities

• Handle customer inquiries in German via phone, email, and chat in a timely manner.
• Provide detailed and accurate information about our products and services.
• Resolve customer complaints efficiently and escalate issues when necessary.
• Maintain thorough documentation of customer interactions and feedback.
• Collaborate with colleagues to improve customer service processes.
• Keep updated with company products, services, and policies to provide the best support.
• Analyze customer inquiries to identify opportunities for service enhancements.

• Fluency in German and English, with excellent communication skills, both verbal and written.
• Prior experience in a customer service or similar role is preferred.
• Strong problem-solving abilities and a commitment to customer satisfaction.
• Capable of working effectively in a team environment as well as independently.
• Competency in using technology and customer support software.
• Strong organizational skills and attention to detail.
• A positive attitude and eagerness to learn and grow with the company.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( flight, transfer and hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...