German Speaking Client Relations Associate
Mercier Consultancy is seeking a dedicated German Speaking Client Relations Associate to join our enthusiastic team. In this exciting role, you will be responsible for building and maintaining relationships with our German-speaking clients, ensuring they receive top-notch service and support. Your expertise in communication and commitment to client satisfaction will be vital in enhancing their overall experience with us. If you have a passion for customer service and thrive in a fast-paced environment, we would love to see your application!
Responsibilities
- Act as the main point of contact for German-speaking clients, resolving inquiries and providing effective solutions.
- Engage with clients through various communication channels, including phone calls, emails, and chats.
- Assist clients in understanding our services and offer support for any challenges they face.
- Keep comprehensive records of client interactions and ensure prompt follow-ups on unresolved issues.
- Collect and analyze client feedback to identify improvement areas and enhance service quality.
- Coordinate with internal teams to ensure efficient resolution of client issues.
- Stay updated on product developments and industry trends to offer informed support.
- Fluency in German and English, with exceptional verbal and written communication skills.
- Prior experience in client relations, customer service, or a related position is advantageous.
- Strong interpersonal skills with a dedication to creating positive client interactions.
- Able to work collaboratively in a team environment as well as independently.
- Problem-solving capabilities with a proactive mindset to address client needs.
- Knowledge of CRM systems or customer support software is a plus.
- Flexibility to work outside of regular hours as needed to accommodate client requirements.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
Average salary estimate
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