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German Speaking Client Relations Associate

Mercier Consultancy is seeking a dedicated German Speaking Client Relations Associate to join our enthusiastic team. In this exciting role, you will be responsible for building and maintaining relationships with our German-speaking clients, ensuring they receive top-notch service and support. Your expertise in communication and commitment to client satisfaction will be vital in enhancing their overall experience with us. If you have a passion for customer service and thrive in a fast-paced environment, we would love to see your application!

Responsibilities

  • Act as the main point of contact for German-speaking clients, resolving inquiries and providing effective solutions.
  • Engage with clients through various communication channels, including phone calls, emails, and chats.
  • Assist clients in understanding our services and offer support for any challenges they face.
  • Keep comprehensive records of client interactions and ensure prompt follow-ups on unresolved issues.
  • Collect and analyze client feedback to identify improvement areas and enhance service quality.
  • Coordinate with internal teams to ensure efficient resolution of client issues.
  • Stay updated on product developments and industry trends to offer informed support.
  • Fluency in German and English, with exceptional verbal and written communication skills.
  • Prior experience in client relations, customer service, or a related position is advantageous.
  • Strong interpersonal skills with a dedication to creating positive client interactions.
  • Able to work collaboratively in a team environment as well as independently.
  • Problem-solving capabilities with a proactive mindset to address client needs.
  • Knowledge of CRM systems or customer support software is a plus.
  • Flexibility to work outside of regular hours as needed to accommodate client requirements.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

Average salary estimate

$60000 / YEARLY (est.)
min
max
$48000K
$72000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 10, 2025

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