Italian Speaking Chat Support Advisor
Mercier Consultancy is proud to offer a position for an Italian Speaking Chat Support Advisor to join our enthusiastic team. This role involves providing top-tier customer support to our Italian-speaking customers through live chat, ensuring that their inquiries are addressed with professionalism and care. If you have a knack for communication and a desire to assist others, we encourage you to take this opportunity!
Responsibilities
- Interact with customers in real-time via live chat in Italian, helping resolve their queries efficiently.
- Provide accurate information about our products and services to enhance customer satisfaction.
- Record all customer interactions systematically for quality assurance and reference.
- Recognize common issues among customers and collaborate with the team to improve service processes.
- Maintain a respectful and professional demeanor in all communications with customers.
- Work alongside your team to ensure a seamless customer experience and efficient support.
- Keep up with product knowledge and company policies to provide informed responses.
- Fluency in Italian and English, both written and spoken, is essential.
- Experience in customer service or chat support is preferred.
- Proficient typing skills with the ability to effectively communicate in writing.
- Strong problem-solving abilities with a customer-oriented approach.
- Ability to manage multiple conversations in a fast-paced chat environment.
- Knowledge of customer service software and chat systems is advantageous.
- Availability to work flexible hours, including evenings and weekends as needed.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
Average salary estimate
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