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Italian Speaking Customer Support Representative

Mercier Consultancy is recruiting an Italian Speaking Customer Support Representative to enhance our exceptional team. In this important role, you will assist our Italian-speaking clients by providing them with comprehensive support and solutions for their product and service inquiries. A successful candidate will be passionate about delivering outstanding customer service and possess excellent communication skills to create a positive experience for our customers. If you're ready to bring your talent to a vibrant team, we want to hear from you!


Responsibilities

  • Handle customer inquiries via phone, email, and chat in Italian.
  • Offer detailed product information and respond to customer questions accurately.
  • Resolve customer issues promptly while ensuring high satisfaction levels.
  • Record all customer interactions in the designated support system.
  • Work alongside team members to tackle complex customer problems.
  • Compile and communicate customer feedback to assist in service enhancement.
  • Keep updated on new products and features to effectively assist customers.
  • Fluency in Italian and English, both written and spoken, is required.
  • Experience in customer service or related fields is highly preferred.
  • Excellent communication skills and a strong focus on customer relationships.
  • Demonstrated problem-solving abilities and capacity to work independently.
  • Proficiency with customer support tools and technology is advantageous.
  • Able to prioritize responsibilities in a dynamic work setting.
  • A friendly, patient demeanor, with a strong desire to assist customers.
  • Flexibility to accommodate varying work hours as necessary.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

Average salary estimate

$37500 / YEARLY (est.)
min
max
$30000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 15, 2025

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