Italian Speaking Helpdesk Specialist

Mercier Consultancy is excited to announce an opening for an Italian Speaking Helpdesk Specialist. In this role, you will provide exceptional technical support to our Italian-speaking clients, ensuring their issues are resolved promptly and efficiently. Your strong communication skills and technical aptitude will be vital in helping clients navigate their challenges. If you are passionate about technology and helping others, we encourage you to apply!

Responsibilities

• Deliver support to clients via phone, email, and chat for inquiries and technical issues in Italian.
• Troubleshoot and resolve software, hardware, and access-related problems.
• Document customer interactions and solutions thoroughly.
• Collaborate with colleagues to escalate issues when necessary.
• Provide training and guidance to clients on product usage and features.
• Identify improvement areas for service enhancement and client satisfaction.
• Stay updated on new technologies and support practices through continuous learning.

• Fluency in Italian and English, both written and spoken.
• Experience in a helpdesk or customer support environment is advantageous.
• Strong technical troubleshooting skills related to IT issues.
• Excellent communication skills focused on customer satisfaction.
• Familiarity with helpdesk tools and customer service software is a plus.
• Highly organized with the ability to manage multiple issues simultaneously.
• Ability to work independently and collaboratively within a team setting.
• Flexibility to adapt to varying work schedules as required.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...