Spanish Speaking Technical Support Associate
Mercier Consultancy BG is seeking a Spanish Speaking Technical Support Associate to provide outstanding support to our Spanish-speaking clients. In this customer-centric role, you will engage with customers to troubleshoot technical issues, provide guidance on our services, and ensure a seamless user experience. If you are passionate about technology and delivering exceptional customer service, we would love to have you on our team!
Key Responsibilities
- Deliver technical assistance to Spanish-speaking clients through various communication channels including phone, email, and chat.
- Diagnose and resolve a variety of technical problems, focusing on quick and effective solutions.
- Offer detailed product knowledge and assistance to enhance customer understanding and usage.
- Keep accurate records of customer inquiries and solutions delivered within our support system.
- Coordinate with team members to resolve complex issues through effective escalation.
- Stay informed on product updates, features, and best practices to provide the most accurate support.
- Foster positive relationships with customers by providing personalized support and assistance.
- Fluent in Spanish and English, both spoken and written, is a must.
- Prior experience in a technical support or customer service role is highly desirable.
- Adept at problem-solving and analytical thinking to assist customers effectively.
- Strong communication skills with a commitment to providing excellent service.
- Familiarity with customer support platforms and ticketing systems is advantageous.
- Self-motivated and organized with strong time management skills.
- Eagerness to learn about new technologies and apply them in real-world scenarios.
- Ability to work flexible hours to accommodate customer support needs.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
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