Dutch Speaking Customer Support for Ride-Sharing App Department
Mercier Consultancy is currently seeking a Dutch Speaking Customer Support Representative for our Ride-Sharing App Department for one of our clients! In this important entry level role, you will deliver exceptional support to our Dutch-speaking users, helping them navigate and resolve their inquiries related to our ride-sharing services. Your contributions will be vital in enhancing user experience and satisfaction.
If you enjoy working in a fast-paced environment and are passionate about helping others, this position is tailored for you. Join our enthusiastic team and be part of the innovation in ride-sharing solutions!
Responsibilities
- Respond to customer inquiries in Dutch through phone, email, and chat
- Assist users with questions related to ride-sharing services, app functionalities, and account inquiries
- Accurately document customer interactions and solutions in our support system
- Collaborate with internal teams to address client issues and feedback
- Provide clear and relevant information about the app's features and promotions
- Gather customer feedback to help improve our services
- Engage in regular training to stay up-to-date with app updates and enhancements
- Fluency in Dutch and English, both written and verbal
- Previous experience in customer support, preferably in the tech or ride-sharing industry
- Excellent communication and interpersonal skills
- Strong problem-solving capabilities and attention to detail
- A proactive approach toward delivering exceptional customer experiences
- Ability to handle multiple inquiries efficiently in a dynamic environment
- Familiarity with customer support tools and technologies
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...
Average salary estimate
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