Client Service Representative - Front Desk
Description
Join a hospital where your growth matters! Our state-of-the-art 25,000-square-foot facility is home to 13 specialty departments, offering top-tier medicine and cutting-edge diagnostics. We provide unmatched opportunities to advance your skills, collaborate with leading specialists, and make a meaningful impact on pets and their families.
About the Customer Service Representative Role:
We are looking for a Customer Service Representative to join our growing team! As the first point of contact for clients and patients, you will ensure a welcoming, professional, and efficient experience. This role will be at our Front Desk as well as our Cancer Center.
Schedule & Compensation
Schedule:
Sunday 6a-4p
Tuesday 4p-12a
Wednesday 3p-11p
Thursday 3p-9p
Friday 4p-12a
Compensation: Starts at $18/hr + 15% Shift Differential on the scheduled Sunday, Tuesday, Wednesday, Friday
What You’ll Do
- Providing a warm and kind first impression to clients and pets.
- Communicating professionally with clients and team members, both verbally and in writing.
- Scheduling appointments, answering phones, and managing client inquiries.
- Updating patient records and maintaining accurate client information.
- Assisting with patient admits and discharges, as well as processing payments.
- Supporting the cleanliness and organization of the hospital.
- Managing multiple tasks in a fast-paced, team-oriented environment.
Requirements
- A friendly and professional demeanor with excellent communication skills.
- Proficiency with computers, phone systems, and multi-tasking in a high-volume environment.
- Comfort interacting with pet owners and discussing veterinary care.
- Strong organizational skills, attention to detail, and the ability to prioritize effectively.
- Experience in customer service, pet store, grooming, kennel work, animal industry preferred.
- A desire to learn more about veterinary medicine and support our mission to provide exceptional care.
Our top tier benefits include
- Leading industry compensation
- Education Assistance Program & tuition reimbursement
- Medical, Dental and Vision insurance
- Paid time off
- Paid volunteer time off
- Continuing education paid time off and allowance (for licensed and non-licensed team members)
- Retirement plan including matching funds
- Pet adoption reimbursement
- Mentorship with a team dedicated to Education and Development
- Emotional support and well-being benefits for team members
- Unlimited growth potential
At MVA, YOU are our priority. If you're looking for a career where you can thrive, grow, and truly make a difference, we’d love to have you join our team!?
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