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Client Service Representative - Front Desk

Description

Join a hospital where your growth matters! Our state-of-the-art 25,000-square-foot facility is home to 13 specialty departments, offering top-tier medicine and cutting-edge diagnostics. We provide unmatched opportunities to advance your skills, collaborate with leading specialists, and make a meaningful impact on pets and their families.


About the Customer Service Representative Role:  


We are looking for a Customer Service Representative to join our growing team! As the first point of contact for clients and patients, you will ensure a welcoming, professional, and efficient experience. This role will be at our Front Desk as well as our Cancer Center. 


Schedule & Compensation 

         Schedule:

         Sunday 6a-4p

         Tuesday 4p-12a

         Wednesday 3p-11p

         Thursday 3p-9p

         Friday 4p-12a

         Compensation: Starts at $18/hr + 15% Shift Differential on the scheduled Sunday, Tuesday, Wednesday, Friday 


What You’ll Do  

  • Providing a warm and kind first impression to clients and pets.
  • Communicating professionally with clients and team members, both verbally and in writing.
  • Scheduling appointments, answering phones, and managing client inquiries.
  • Updating patient records and maintaining accurate client information.
  • Assisting with patient admits and discharges, as well as processing payments.
  • Supporting the cleanliness and organization of the hospital.
  • Managing multiple tasks in a fast-paced, team-oriented environment.

Requirements

  •  A friendly and professional demeanor with excellent communication skills.
  • Proficiency with computers, phone systems, and multi-tasking in a high-volume environment.
  • Comfort interacting with pet owners and discussing veterinary care.
  • Strong organizational skills, attention to detail, and the ability to prioritize effectively.
  • Experience in customer service, pet store, grooming, kennel work, animal industry preferred. 
  • A desire to learn more about veterinary medicine and support our mission to provide exceptional care.

Our top tier benefits include 

  • Leading industry compensation 
  • Education Assistance Program & tuition reimbursement 
  • Medical, Dental and Vision insurance 
  • Paid time off 
  • Paid volunteer time off 
  • Continuing education paid time off and allowance (for licensed and non-licensed team members) 
  • Retirement plan including matching funds 
  • Pet adoption reimbursement 
  • Mentorship with a team dedicated to Education and Development 
  • Emotional support and well-being benefits for team members 
  • Unlimited growth potential 

At MVA, YOU are our priority. If you're looking for a career where you can thrive, grow, and truly make a difference, we’d love to have you join our team!?  


#ACP1 

Average salary estimate

$42120 / YEARLY (est.)
min
max
$37440K
$46800K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 8, 2025

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