Client Service Representative - Front Desk

Description

Join a hospital where your growth matters! Our state-of-the-art 25,000-square-foot facility is home to 13 specialty departments, offering top-tier medicine and cutting-edge diagnostics. We provide unmatched opportunities to advance your skills, collaborate with leading specialists, and make a meaningful impact on pets and their families.

About the Customer Service Representative Role:  

We are looking for a Customer Service Representative to join our growing team! As the first point of contact for clients and patients, you will ensure a welcoming, professional, and efficient experience. This role will be at our Front Desk as well as our Cancer Center. 

Schedule & Compensation 

         Schedule:

         Sunday 6a-4p

         Tuesday 4p-12a

         Wednesday 3p-11p

         Thursday 3p-9p

         Friday 4p-12a

         Compensation: Starts at $18/hr + 15% Shift Differential on the scheduled Sunday, Tuesday, Wednesday, Friday 

What You’ll Do  

• Providing a warm and kind first impression to clients and pets.
• Communicating professionally with clients and team members, both verbally and in writing.
• Scheduling appointments, answering phones, and managing client inquiries.
• Updating patient records and maintaining accurate client information.
• Assisting with patient admits and discharges, as well as processing payments.
• Supporting the cleanliness and organization of the hospital.
• Managing multiple tasks in a fast-paced, team-oriented environment.

Requirements

•  A friendly and professional demeanor with excellent communication skills.
• Proficiency with computers, phone systems, and multi-tasking in a high-volume environment.
• Comfort interacting with pet owners and discussing veterinary care.
• Strong organizational skills, attention to detail, and the ability to prioritize effectively.
• Experience in customer service, pet store, grooming, kennel work, animal industry preferred. 
• A desire to learn more about veterinary medicine and support our mission to provide exceptional care.

Our top tier benefits include 

• Leading industry compensation 
• Education Assistance Program & tuition reimbursement 
• Medical, Dental and Vision insurance 
• Paid time off 
• Paid volunteer time off 
• Continuing education paid time off and allowance (for licensed and non-licensed team members) 
• Retirement plan including matching funds 
• Pet adoption reimbursement 
• Mentorship with a team dedicated to Education and Development 
• Emotional support and well-being benefits for team members 
• Unlimited growth potential 

At MVA, YOU are our priority. If you're looking for a career where you can thrive, grow, and truly make a difference, we’d love to have you join our team!?  

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