Customer and Partner Account Manager
AI Transformation is a new organization created within Microsoft Customer and Partner Solutions (MCAPS) that focuses on our own AI and Copilot adoption by identifying our most pervasive pain points that can be solved with AI design wins; codifying our learnings and best practices; and working directly with customer and partner executives to help them accelerate their own AI Transformation with credibility and trust built from our experience as customer zero. This will come through using our own products and services, and our innovation will yield great business benefits for Microsoft which we will then share with our customers.
Each day is different in the AI Transformation org. This role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast-paced environment, while driving high quality results. AI Transformation requires team members to uphold the team’s philosophy to operate with the highest level of integrity, inclusivity, and trust.
The role reports to the AI Transformation Chief of Staff. Coordination with others is essential to drive high impact engagements, in both planful and dynamic ways. Effective partnership in this tight team is important for success.
This role is responsible for maximizing the impact of the AIT CVP through deep engagement with customers and partners and identify breakthrough opportunities. A successful candidate will be able to generate operational efficacy that facilitates customer engagements in collaboration with related teams and individuals. You will engage with account teams in a fiscal year. Through that engagement, you’ll need to establish a strategic view on customer and partner engagements and guide the prioritization of the AI Transformation CVP’s time with customers and partners.
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