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Customer Service Representative

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You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0_, Shift: Day _, Schedule: 0600-1430 ( 6am-230pm)

Position Summary

The Customer Service Representative (CSR) – Lab is responsible for daily administrative functions of Laboratories Northwest ensuring a high level of customer service is provided to all and patient and department confidentiality is maintained. The incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients.

Requirements

High School diploma or equivalent
Depending on assigned area, MA-P license may be required
Minimum one (1) year of experience in a laboratory setting or providing customer service support

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

Belonging: We work to create a true sense of belonging for all our employees
Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
Market leadership: Washington state's largest community-based, locally governed health system
Employee-centric: Named Forbes “America’s Best Employers by State” for several years running
Technology: "Most Wired" health care system 15 years in a row
Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $22.74 - $32.72 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

Average salary estimate

$27730 / YEARLY (est.)

min

max

$22740K

$32720K

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What You Should Know About Customer Service Representative, Multicare

At MultiCare in Tacoma, Washington, we believe you truly belong here as a Customer Service Representative. This role is all about ensuring our patients and clients feel supported and valued within our dynamic health care network. As a CSR – Lab, you will perform essential administrative functions for Laboratories Northwest while providing stellar customer service. You’ll be the voice on the phone, helping clients with inquiries, managing specimen transportation, and entering data into our management systems with precision. It’s a fast-paced environment where maintaining confidentiality and supporting our team members are crucial. Working with MultiCare means being part of a mission-driven organization that prioritizes the health of the communities we serve and fosters a deep sense of belonging among our staff. Our values — respect, integrity, and collaboration — guide everything we do. We offer full-time positions with flexible schedules, provide a comprehensive benefits package, and celebrate our achievements as a leading health care system in Washington. You’ll be part of a team recognized for its outstanding service, innovation, and commitment to community health. We want you to grow and thrive in a supportive environment where your contributions matter every day. Come join us at MultiCare, where your efforts truly make a difference in the lives of patients and the entire community.

Frequently Asked Questions (FAQs) for Customer Service Representative Role at Multicare

What are the responsibilities of a Customer Service Representative at MultiCare in Tacoma?

As a Customer Service Representative at MultiCare in Tacoma, you'll oversee daily administrative functions in Laboratories Northwest, ensuring that high-level customer service is provided. Your responsibilities will include managing incoming calls from clients, documenting communications, and handling specimen transportation. Additionally, you’ll perform accessioning of specimens, provide pricing information, place lab orders, and correct billing errors, all while maintaining patient confidentiality and data accuracy.