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Patient Access Technician Float - job 2 of 2

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.


FTE: .01 _, Shift: per diem _, Schedule: varies _

Position Summary

The Patient Access Technician (PAT) is an exciting opportunity at MultiCare, responsible for ensuring accurate patient admission and registration. This intermediate-level clerical position will allow you to apply your professional service-orientation, good judgment and independent thinking in your daily work functions.

Responsibilities

  • You will assure complete and accurate patient admissions/registrations according to organization policy and procedures and regulatory requirements
  • You will obtain inpatient bed assignments and processes inpatient admission, including arm banding, addressograph plate, and completion of necessary forms
  • You will pre-admit all scheduled inpatient, outpatients and ambulatory patients to facilitate a smooth and speedy admission/registration process
  • You will obtain direct admit information and enter a reservation in the computer system in order to notify other areas
  • You will complete comprehensive bedside or telephone interviews with the patient, relative, or their representative to obtain pertinent demographic insurance and/or third-party liability information
  • You will perform eligibility verification and resolves any discrepancies, determine the need for financial assistance recommendation and application, referring to the Financial Counselor where necessary

Requirements

  • Graduate of a health vocational program such as Patient Access, Medical Assistance Medical Billing & Insurance

OR

  • One (1) year of experience performing any combination of admitting, Health Unit Coordinator, patient registration, customer service or billing duties required; healthcare setting preferred

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

  • Belonging: We work to create a true sense of belonging for all our employees
  • Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
  • Market leadership: Washington state's largest community-based, locally governed health system
  • Employee-centric: Named Forbes “America’s Best Employers by State” for several years running
  • Technology: "Most Wired" health care system 15 years in a row
  • Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
  • Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.86 - $28.58 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

Average salary estimate

$24220 / YEARLY (est.)
min
max
$19860K
$28580K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Patient Access Technician Float, Multicare

Are you looking for a fulfilling role where you truly belong? Join us at MultiCare as a Patient Access Technician Float in Auburn, Washington! In this dynamic position, you will play a crucial role in ensuring accurate patient admissions and registrations, helping every patient and their family feel welcomed and cared for during their healthcare journey. Your responsibilities will include obtaining inpatient bed assignments, pre-admitting scheduled patients, and completing comprehensive interviews to gather essential demographic and insurance information. We’re looking for someone with a strong service orientation, great judgment, and the ability to work independently. At MultiCare, we pride ourselves on creating a supportive environment where our employees thrive and engage in meaningful work. Our mission—partnering for healing and a healthy future—resonates throughout our team, and we are committed to providing the best care to our community. With flexible schedules and opportunities for growth, a career with us is not just a job; it’s a chance to belong to something bigger. Bring your experience from a healthcare setting or a graduate from a health vocational program, and let’s work together towards a healthier tomorrow. Join MultiCare today, and let’s make a difference together!

Frequently Asked Questions (FAQs) for Patient Access Technician Float Role at Multicare
What are the main responsibilities of the Patient Access Technician Float at MultiCare?

The Patient Access Technician Float at MultiCare is primarily responsible for ensuring accurate patient admissions and registrations. This includes tasks like obtaining inpatient bed assignments, processing admissions, conducting bedside or telephone interviews with patients, and verifying eligibility. It’s an essential role that helps streamline the patient registration process and ensures every patient has a positive experience from the moment they arrive.

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What qualifications are needed for the Patient Access Technician Float role at MultiCare?

To qualify for the Patient Access Technician Float position at MultiCare, candidates need to have either completed a health vocational program related to patient access or medical assistance or possess at least one year of relevant experience in areas such as admitting, patient registration, or customer service within a healthcare setting. This blend of education and experience is vital for succeeding in this customer-focused role.

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How does MultiCare support professional growth for Patient Access Technicians?

At MultiCare, we are dedicated to employee development and offer various opportunities for growth. As a Patient Access Technician Float, you will be part of a community-driven organization that values continuous learning and collaboration. From ongoing training programs to mentorship opportunities, we invest in our employees to ensure they can advance their skills and careers effectively.

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What makes working at MultiCare as a Patient Access Technician Float special?

Working at MultiCare as a Patient Access Technician Float is special because of the supportive environment we foster. Our culture emphasizes belonging, respect, integrity, and collaboration, allowing you to be part of a team that is dedicated to serving our communities. Additionally, being recognized as a top employer and a leading health system in Washington State makes your contributions even more meaningful.

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What is the compensation range for the Patient Access Technician Float position at MultiCare?

The compensation range for the Patient Access Technician Float position at MultiCare is between $19.86 and $28.58 USD per hour. This range is influenced by factors such as your level of experience and educational qualifications. MultiCare also offers a comprehensive benefits package that includes medical, dental, retirement benefits, and paid time off, making it a competitive opportunity in Auburn.

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Common Interview Questions for Patient Access Technician Float
Can you describe your experience with patient admissions and registrations?

When answering this question, focus on specific experiences where you facilitated patient admissions, including any relevant roles. Highlight your attention to detail, ability to handle sensitive information, and commitment to ensuring a positive experience for patients during their registration process.

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How do you handle stressful situations with patients or their families?

Sharing an example of a previous experience will help illustrate your approach. Discuss your ability to remain calm, practice active listening, and provide reassurance, emphasizing your skills in communication and conflict resolution to de-escalate stressful situations with empathy and professionalism.

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What methods do you use for verifying patient information effectively?

Detail your specific processes for verifying patient information, including asking clarifying questions, utilizing available technology or resources, and ensuring that you capture accurate details. Explain how your approach minimizes errors and supports the patient’s overall experience.

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Why do you want to work as a Patient Access Technician Float at MultiCare?

Express your passion for healthcare and mention MultiCare’s mission of partnering for healing and a healthy future. Talk about the values that resonate with you and how you see yourself contributing positively to both the team and the community through your role.

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How do you prioritize tasks during a busy shift?

When asked this, emphasize your organizational skills and ability to assess urgency. Describe your time management strategies, such as making to-do lists or using digital tools to keep track of tasks while ensuring that patient needs are the top priority.

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Can you give an example of how you resolved a discrepancy in a patient's information?

Provide a specific situation where you identified and resolved a discrepancy, detailing the steps you took to investigate the issue. Demonstrate your problem-solving skills as well as your commitment to ensuring accuracy and transparency in patient records.

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What do you think is the most challenging aspect of patient registration, and how would you address it?

Identify a challenge, such as handling difficult patients or managing high volumes of registrations. Discuss your approach to addressing these challenges, whether through patience, communication strategies, or effective teamwork, showcasing your adaptability and resilience.

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How do you ensure confidentiality when handling patient information?

Stress the importance of confidentiality in healthcare and share your understanding of HIPAA regulations. Talk about your commitment to safeguarding personal information and the specific practices you follow to maintain privacy when processing admissions.

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What skills do you believe are essential for a Patient Access Technician?

Highlight skills such as excellent communication, attention to detail, problem-solving, and empathy. Discuss how these skills contribute to enhancing patient experience and ensuring accurate registration processes, underlining your fit for the role.

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How would you deal with a patient who is upset about their registration process?

Outline your approach to calming upset patients by listening to their concerns, acknowledging their feelings, and offering solutions. Emphasize your interpersonal skills and your ability to turn challenging situations into opportunities for improvement and positive interactions.

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DATE POSTED
April 8, 2025

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