Site Reliability Engineer (United Kingdom)

As a Site Reliability Engineer at Neon, your primary responsibilities include managing multi-region, multi-cloud deployments, collaborating with engineering teams, refining existing infrastructures for optimum reliability, and contributing to the overall stability and scalability of our platform. You will also be involved in proactivity around infrastructure reliability and coaching fellow engineers on related topics.

To be considered for the Site Reliability Engineer position at Neon, candidates should have at least 4 years of experience in Site Reliability Engineering, expertise in cloud infrastructures such as AWS or Azure, proficiency with complex Linux environments, and familiarity with Kubernetes deployments. Experience in monitoring solutions like Prometheus and managing cost-efficient infrastructures will also be essential.

Neon utilizes a modern tech stack for Site Reliability Engineering, including AWS, Azure, Terraform, Grafana Cloud, and VictoriaMetrics. Familiarity with tools such as Flux and EKS/AKS for managing Kubernetes deployments is also preferred for potential candidates.

At Neon, we strongly believe in open-source principles, which is reflected in our collaborative work culture. Site Reliability Engineers are encouraged to contribute and engage with the broader developer community, and our infrastructure is largely built on open-source software. Engaging with projects on GitHub allows you to see firsthand how we embody these values.

Yes, as a Site Reliability Engineer at Neon, being part of an on-call rotation is a requirement. This means that you will play a critical role in ensuring the reliability of our systems and supporting our teams in case of any incidents that may arise.

A reliable infrastructure requires a solid understanding of the systems in use and a proactive approach to scalability and performance. I would begin by assessing current architecture and identifying potential bottlenecks, followed by implementing automation for deployment to ensure consistency. Regularly testing and monitoring the infrastructure will help maintain reliability.

When handling incidents, I first prioritize open communication with stakeholders and gather all relevant data. After diagnosing the issue, I work with the team to resolve it efficiently. Post-mortem processes allow us to learn from each incident, ensuring that we can strengthen our infrastructure against future challenges.

I prefer using monitoring tools like Prometheus along with Grafana for visualization due to their strong integration and flexible alerting capabilities. Together, they allow for comprehensive insights into system performance and real-time monitoring, which is essential for maintaining high reliability standards.

I have extensive experience working with both AWS and Azure, focusing on deploying and managing resources in multi-cloud environments. My hands-on experience includes managing Kubernetes clusters, implementing CI/CD pipelines, and optimizing cloud costs while ensuring performance reliability.

Staying updated in the fast-evolving SRE field is crucial. I regularly read industry-related blogs, follow thought leaders on platforms like GitHub and Twitter, attend webinars, and participate in tech meetups to share and gain insights from other SRE professionals.

I have managed multi-cluster Kubernetes deployments, focusing on automation and scale. My work involved establishing monitoring solutions for cluster health, implementing policies for resource management, and ensuring proper configurations for load balancing and fault tolerance.

One challenging situation was optimizing a resource-heavy application that had unpredictable performance. I analyzed logs, reconfigured the underlying infrastructure, and implemented an autoscaling solution, resulting in improved performance and significant cost savings while ensuring reliability.

I believe in a collaborative approach where I can share insights while encouraging others to contribute their perspectives. Utilizing hands-on workshops, code reviews, and regular discussions on best practices provides a solid framework for team members to enhance their skills in infrastructure and reliability.

I would contribute by actively participating in ongoing projects, sharing improvements and bug fixes, and creating documentation to help others understand our systems. I also believe in mentoring newcomers in open-source principles, fostering a collaborative environment that benefits the community.

Neon’s commitment to innovation and open-source collaboration creates a vibrant environment. The opportunity to work on cutting-edge technology while contributing to the developer community, along with the freedom to work remotely and be part of a diverse team, makes Neon an exciting place for an SRE.