Junior Customer Success Executive - job 2 of 2
Job Description
About this job
This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients answer their business issues. Your insights will influence decisions for some of today’s leading global companies.
Responsibilities
- Managing a portfolio of NielsenIQ retail FMCG partners in Maghreb countries;
- Become an expert and own the ways of working on the Discover platform to be able to direct clients as needed;
- Analyze and interpret retail audit data with actionable presentations on different FMCG categories to answer clients' business issues;
- Ensure a daily interface with clients for data delivery, analysis, and answer their different requests;
- Ensure day-to-day relationship management with internal teams for the completion of projects (panel & ad hoc);
- Communicate clearly, professionally, and in a timely manner with both internal and external stakeholders;
- Maintain client satisfaction with every encounter. Through understanding client queries, managing internal resources, setting client expectations & committing to timelines;
- Use internal tools and data sources.
A little about you
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.
Qualifications
- At least a bachelor's degree, preferably in business, economics, mathematics, statistics, or equivalent
- 1-2 years of work experience preferably within consumer or trade marketing, analytics and insights or market research
- Knowledge of the Consumer-Packaged Goods (CPG) industry
- Excellent analytical skills
- Good communication skills both written and verbal
- Good interpersonal skills
- Adaptable to changes in priority or tasks
- Has interest and knowledge on consumer marketing, statistics, research techniques, and experimental designs
- Proficient in Microsoft Excel & PowerPoint, and learning new software
- An ability to work independently and in a team
- Fluent in spoken and written English and Business French
- Comfortable working in a digital-enabled environment
#LI-Hybrid
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
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Join NIQ as a Junior Customer Success Executive and dive into the dynamic world of data analysis and client consultation! This remote role based in Casablanca, Morocco, is a fantastic opportunity where you'll be managing a portfolio of retail FMCG partners in the Maghreb region. Imagine starting your day analyzing retail audit data to craft actionable insights that inspire decisions for some of today’s leading global companies. You'll become the go-to expert on NIQ's Discover platform, guiding clients through their queries while ensuring smooth communication with internal teams to meet project deadlines. If you're someone who loves sifting through data to find the story behind the numbers, this position may be the right fit for you! You’ll engage daily with clients, making sure they are not just satisfied but thrilled with the support they receive. With a focus on nurturing those relationships, you’ll also get to collaborate within an innovative team atmosphere that thrives on creativity and curiosity. Growth potential abounds as you’ll be exposed to various projects and working closely with both statistical techniques and marketing strategies. If you have a passion for data analysis and customer success, plus are ready to embrace a flexible work environment, then NIQ is excited to offer you this chance to impact the future of consumer intelligence!
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