Digital Product Experience, Discovery & Design Analyst

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.  

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

We are looking for a Digital Product Experience, Discovery & Design Analyst to lead and successfully manage the delivery of product experiences that support Client Onboarding and Account Opening at Northern Trust.

In this role, you will be a key driver in how our client onboarding and account opening experience design and product teams evolve, improve, simplify, and scale to deliver excellence.

You will communicate and coordinate across customers, design, product, architecture, and engineering at multiple altitudes; storytelling and effective communication is core to your work.
You will collaborate with and steer agreement across multiple product teams.

• Partner with product, engineering, and business partners to share design’s working model and ensure a smooth product development process.
• Capture, analyze, and aggregate UX, customer, and business metrics to measure impact at the project, portfolio, and organizational levels.
• You will strengthen the connective tissue throughout our team and broad set of partners with a focus on culture, process, measures, and operational excellence.
• Establish predictable, repeatable processes to help leaders and contributors prioritize, plan, and execute multiple parallel streams of work.
• Develop routines and systems to track and balance initiatives, capacity, work estimation, scheduling, and resource alignment.
• Proactively assess risk, raise flags, facilitate decision-making, and resolve issues before they become problems for the larger team(s)
• Provide visibility and accurate reporting on organizational status, resource utilization, team performance, and project/program health when and where needed.
• Drive, implementation, and adoption of enterprise standard tools (design, research, and project management) to empower our organization, work more effectively, and build upon each other’s efforts.
• Streamline communications to ensure information and knowledge flows freely within our team, partners, and broader.
• Own key program, team rituals, and continuous-improvement efforts
• Your success will allow others to focus their time on the discovery, design, and delivery of high-quality experiences.
• Provide visibility and accurate reporting on organizational status, resource utilization, team performance, and project/program health when and where needed.

Qualifications

Experience working directly with designers, researchers, and strategists.

Extensive knowledge of the inner workings of product, design, and engineering teams from discovery through delivery, and can confidently think like, reason with, and proxy for a design leader. Experience overseeing complex cross-functional programs across multiple portfolios.

High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision. Passion for owning and driving best practices for CX, discovery, design and product teams working to improves cross functional ways of working. Strong knowledge of project management tools and methodologies (Agile to Waterfall).

Deep understanding and knowledge of human-centered design process. Strong skills in gathering and synthesizing information and can confidently communicate across teams and levels across the organization. Experience using data to identify problems and communicate solutions with measurable results. Deep experience in gathering feedback and data to deliver continual business and operational value.

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us: 

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater 

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

 
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.