CTI Advanced Practice Provider Manager - job 2 of 2

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Manager, Advanced Practice Provider reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Manager, Advanced Practice Provider provides administrative and clinical practice leadership to and manages APPs (Advanced Practice Registered Nurses and Physician Assistants) for their defined service area or unit. 

The Manager will work closely with leadership among respective areas to develop plans, metrics and resources driving the department’s clinical care model success. 

Responsibilities:

• Clinical Care
  • Maintains advanced practice skill set and competence and may perform duties listed in the job description for an APRN/PA.
  • Serves as the clinical resource for APP practice issues for the patient population and is accountable for the implementation of evidence-based practice.   Ensures process improvement initiatives are sustained.
  • Develops and implements innovations in patient and family centered care that fosters quality, safety and effectiveness and serves as a model for patient care nationally. Facilitates employee annual goal development in collaboration with Clinical Practice Director and Director of Operations. Enhances the patient’s experience through the continuum of care.
• Customer Focus
  • Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations. Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate. Continually examines ways to improve business relationships with customers, suppliers, and the community.
  • Is a liaison for the APP staff with leadership teams at NMHC.
  • Work closely with practice and physician leadership to ensure smooth and efficient operations in the practice in an environment that is both challenging and rewarding. 
  • Consistently model the organization’s philosophy of customer service.
• Creative Leadership
  • Translates organization vision into a unit or service area vision that engages team members in contributing to and achieving that vision.
  • Attracts, develops, and retains exceptional caregivers and provides those APPs with an environment that fosters excellence through continuous learning.
  • Facilitates and coordinates the development of department protocols/policies and guidelines for the continuity of care amongst the specialty/area.
• Management
  • Manages APP performance, competency, work assignments and engagement.
  • Conducts mid-year and annual performance evaluations with all professional APP providers.
  • Initiates and leads all performance management for team members including performance reviews, coaching, development discussions and plans, improvement plans, and any other disciplinary processes as needed.
  • Provides feedback to improve employee performance and engagement.  Tracks coaching discussions and performance of team members; Develops and implements performance improvement plans when necessary to ensure accountability. Seeks ways to match team members’ talents and career interests with organizational opportunities.
  • Collaborates with Human Resources and other managers to ensure appropriate staffing. Advances innovative recruitment and retention strategies for team members. Ensure application of staffing tools.
  • Maintains and improves the department or unit’s quality of care and/or service. Promotes innovation and research to advance care patient care models. Encourages, mentors and coaches team members in advancing innovation through research and evidence.
  • Must be able to effectively manage problems that arise within the team or issues with clients, and recommend mitigation strategies as needed to achieve the desired results.
• Coaching and Development
  • Provides APP providers with an environment that supports their professional practice, health and well-being.
  • Develops plan for transition into practice of new APP providers in collaboration with the APP lead (where applicable), collaborating physician and Clinical Practice Director and monitors progress to goals. Seeks new ideas from a wide range of sources; encourages others to share knowledge and best practices. Maintains active membership in Professional Organization and shares current, relevant information. Participates in leadership development activities.
  • Promotes the professional advancement of the APP team in the realms of clinical, quality/research, education and leadership.
  • Partners with HR on recruitment and retention efforts.
  • Plans and oversees new employee orientation and onboarding.
• Efficiency
  • Manages people and resources to ensure safe and efficient patient care operations.
  • Partners with multi-disciplinary team to ensure optimal patient throughput.
  • Partners with practice leadership to ensure appropriate staffing models and work assignments. 
  • Collaborates with the team to ensure application of safe staffing and scheduling guidelines.
  • Embeds innovative strategies to support a healthy practice environment that encourages break time and reduces worker fatigue.
  • Ensures caregivers have the equipment and supplies needed to provide patient care.
  • Manages respective cost centers and has financial responsibility where assigned.

Competencies:

• Please refer to NMHC Performance Leadership Competencies.
• Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Ability to effectively handle challenging situations.
• Ability to balance multiple priorities.
• Excellent verbal and written communication skills.
• Ability to maintain a high degree of confidentiality.
• Ability to adapt to changes in work environment, delays or unexpected events.
• Ability to learn and utilize NM systems and software tools for leaders.

Required:

• Master’s degree from an accredited school/college of nursing OR master’s degree from an accredited Physician Assistant Program. 
• Current license as an Advanced Practice Registered Nurse in the State of Illinois OR current license as a Physician's Assistant in the State of Illinois.
• Privileged and credentialed through the Medical Staff Office (MSO).
• Three (3) – Five (5) years of experience as a licensed advanced practice provider.

Preferred:

• Previous supervisory or lead experience
• Five (5) – ten (10) years of experience as a licensed advanced practice provider (Advanced Practice Registered Nurse or Physician Assistant)

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.