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Job details

Housekeeping Houseperson AM

Location

 

Austin Hotel Downtown

 

Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you’ll be just steps away from the Austin Convention Center and the Texas State Capitol. Omni Austin Hotel Downtown’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

Job Description

This position ensures that assigned public space and guest room floors are kept fully stocked and clean to provide support to Guest Room Attendants while maintaining Omni standards and exceeding our guest expectations. As well as assisting in delivering guest requests to their room. 

 

Omni Benefits Include

  • Free Downtown Parking in our Underground Garage
  • Associate Cafeteria with Daily Complementary Hot Meals
  • Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.
  • 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
  • Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
  • Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
  • Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

Responsibilities

  • Retrieve soiled linen and garbage from Guest Rooms and Room Attendants carts and/or storage closets to dispose of through the linen chute or dumpsters.
  • Maintain hallways, reporting maintenance issues and special cleaning assignments (i.e. carpet cleaning or repainting areas)
  • Deliver guest amenities or special requests to guest rooms (i.e. rollaway beds, baby cribs, refrigerators, toothbrushes/toothpaste)
  • Complete daily, weekly, monthly, quarterly projects as assigned by Housekeeping Managers/Supervisors
  • Clean stairwells, elevators and hallways free from debris and room service trays
  • Maintain housekeeping supply storeroom by organizing new supplies upon delivery and restock of floors

Qualifications

  • Ability to work in a fast paced environment
  • Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio
  • Must be able to read and understand daily work assignments
  • Must be able to lift up to 50 pounds on a regular basis.
  • Must be able to push/pull up to 250 pounds frequently

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Average salary estimate

$32500 / YEARLY (est.)
min
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$30000K
$35000K

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What You Should Know About Housekeeping Houseperson AM, Omni Hotels & Resorts

If you're looking to join a vibrant team in a dynamic environment, the Omni Austin Hotel Downtown has the perfect opportunity for you as a Housekeeping Houseperson AM! Located right in the heart of downtown Austin, just steps away from the iconic 6th Street Entertainment District, you'll be part of a luxury hotel known for its exceptional service and commitment to employee satisfaction. In this role, you'll play a crucial part in maintaining the hotel's high standards by ensuring that guest room floors and public spaces are spotless and fully stocked. You'll support our dedicated Guest Room Attendants and assist with delivering guest requests directly to their rooms. The role involves a variety of tasks, including retrieving soiled linens, maintaining housekeeping supplies, and ensuring that all areas are clean and welcoming. At Omni, we value our associates and offer a range of benefits such as free downtown parking, medical and dental coverage, and unique perks including travel discounts and tuition reimbursement. If you're friendly, motivated, and ready to help create memorable experiences for our guests, consider becoming a Housekeeping Houseperson AM at the Omni Austin Hotel Downtown. Your journey toward a rewarding career with us starts here!

Frequently Asked Questions (FAQs) for Housekeeping Houseperson AM Role at Omni Hotels & Resorts
What are the responsibilities of a Housekeeping Houseperson AM at Omni Austin Hotel Downtown?

As a Housekeeping Houseperson AM at Omni Austin Hotel Downtown, your role includes maintaining cleanliness in public spaces and guest room floors, delivering guest requests, and assisting our Guest Room Attendants. You'll ensure all areas are stocked and tidy by handling linens and garbage, cleaning stairwells and elevators, and organizing supplies. These responsibilities help us uphold the high standards we're known for in the hospitality industry.

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What qualifications are needed to apply for the Housekeeping Houseperson AM position at Omni Austin Hotel Downtown?

To be considered for the Housekeeping Houseperson AM role at Omni Austin Hotel Downtown, candidates should be able to work in a fast-paced environment, effectively communicate with team members and guests, read and understand work assignments, and frequently lift up to 50 pounds. Additionally, the ability to push or pull up to 250 pounds is essential, depending on specific duties.

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What benefits does the Housekeeping Houseperson AM position offer at Omni Austin Hotel Downtown?

The Housekeeping Houseperson AM position at Omni Austin Hotel Downtown offers a range of benefits including free downtown parking, medical, dental, and vision insurance, plus a 401(K) match. You’ll also enjoy unique perks such as exclusive travel discounts, tuition reimbursement, and various employee assistance programs designed to support your career and well-being.

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Can you describe the work environment for the Housekeeping Houseperson AM at Omni Austin Hotel Downtown?

The work environment for a Housekeeping Houseperson AM at Omni Austin Hotel Downtown is dynamic and supportive. You'll work alongside a dedicated team in luxury settings, focusing on cleanliness and guest satisfaction. With a culture of respect and empowerment, we encourage associates to thrive through comprehensive training and a commitment to career growth.

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What opportunities for career advancement exist for the Housekeeping Houseperson AM at Omni Austin Hotel Downtown?

At Omni Austin Hotel Downtown, career advancement is a significant focus. As a Housekeeping Houseperson AM, you'll have access to development opportunities including leadership programs and diversity initiatives, helping you take the next steps in your hospitality career. Our high internal promotion rate reflects our commitment to nurturing talent within our ranks.

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Common Interview Questions for Housekeeping Houseperson AM
Can you describe a time when you went above and beyond for a guest?

Focus on a specific situation where you noticed an opportunity to enhance a guest's experience. Discuss the actions you took and the positive outcome. Emphasize your ability to anticipate needs and provide exceptional service, which is what the Housekeeping Houseperson AM role at Omni Austin Hotel Downtown is all about.

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How do you prioritize tasks in a busy environment like a hotel?

Demonstrate your time management skills and ability to organize tasks effectively. Discuss methods you use, such as lists or prioritizing based on guest needs. Showing that you can remain calm and focused amidst the hustle is crucial for the Housekeeping Houseperson AM position.

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What techniques do you use to maintain cleanliness in large public areas?

Discuss your systematic approach to cleaning, perhaps using checklists or rotating duties. Highlight your attention to detail and your understanding of maintaining hygiene standards, which are essential for a Housekeeping Houseperson AM role at Omni Austin Hotel Downtown.

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How do you handle feedback or criticism from supervisors?

Share a positive mindset approach to receiving feedback. Discuss how you view it as an opportunity to learn and improve your performance. Demonstrating adaptability is key for a Housekeeping Houseperson AM.

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Why do you want to work as a Housekeeping Houseperson AM at Omni Austin Hotel Downtown?

Express your enthusiasm for the hospitality industry and your admiration for Omni's reputation. Talk about the hotel culture, employee benefits, and how you align with their mission of exceptional service, making you excited about this opportunity.

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How do you ensure effective communication among team members?

Talk about your proactive communication style, including using radios effectively and holding regular check-ins. Emphasize teamwork and how clear communication enhances guest satisfaction.

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What do you think is the most important quality for a Housekeeping Houseperson?

Emphasize the importance of attention to detail and a strong work ethic. Discuss how these qualities contribute to creating a welcoming environment for guests, ultimately reflecting well on Omni Austin Hotel Downtown.

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Describe your experience with cleaning supplies and equipment.

Mention any relevant experience you have with various cleaning products and equipment. Highlight your knowledge of safe usage and how you ensure compliance with health and safety standards in previous roles.

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How do you handle difficult situations, such as an upset guest?

Explain your approach to empathy and problem-solving when dealing with upset guests. Share a relevant example if possible, showcasing how your response aligns with Omni's commitment to great service.

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What steps do you take to ensure the safety of guests and staff during your duties?

Discuss your commitment to safety practices, such as adhering to cleaning protocols and reporting maintenance issues promptly. This demonstrates your responsibility and awareness in the Housekeeping Houseperson AM role at Omni Austin Hotel Downtown.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 13, 2025

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