PM Server Part Time

As a PM Server at the Omni Severin Hotel, your main responsibilities include providing fine dining service, presenting and explaining menu items, maintaining your station, and ensuring a pleasant experience for every guest. You will also engage in upselling premium dishes and beverages, attend to guest preferences, and assist in all opening and closing tasks. A strong understanding of wine service and etiquette is essential for this role.

To be successful as a PM Server at Omni Severin Hotel, you should have prior serving and cash handling experience, excellent communication skills, and the ability to work in a fast-paced, customer-focused environment. A good knowledge of fine dining service and wine offerings is highly beneficial, along with a flexible schedule to accommodate nights, weekends, and holidays.

Working as a PM Server at the Omni Severin Hotel means being part of a dynamic team in a historic and luxurious setting. The hotel prides itself on a supportive and nurturing environment where associates can thrive. You’ll interact closely with guests, making their dining experiences special, while collaborating with a dedicated team to uphold the hotel’s esteemed reputation for service excellence.

While experience with MICROS is preferred for the PM Server position at Omni Severin Hotel, it is not mandatory. A willingness to learn and adapt is highly valued, and you will receive training to familiarize yourself with our systems. What’s more important is your dedication to providing outstanding service and your ability to communicate effectively with guests and coworkers.

The PM Server position at Omni Severin Hotel requires endurance and the ability to stand and walk for extended periods, as well as the physical capacity to lift, carry, push, or pull objects of moderate weight without assistance. This physicality is essential to managing the demands of a busy dining environment while providing superb service.

When answering this question, reflect on your past roles that involved fine dining and highlight specific responsibilities you held, such as menu knowledge, guest interaction, or upselling techniques. Emphasize how your experiences have equipped you for success as a PM Server at Omni Severin Hotel.

For this question, showcase your conflict resolution skills. Explain that you remain calm and empathetic, listen to their concerns, and work towards a solution that satisfies their needs. Provide examples from past experiences where you've successfully turned a challenging situation around.

When discussing your knowledge of wine, mention any formal training or degrees you have, and your experience in providing wine recommendationss to guests. Highlight your understanding of wine pairings, service etiquette, and how you can enhance the dining experience with your beverage knowledge.

Explain your approach to task prioritization by discussing how you assess the demands of the moment. You might mention maintaining an organized station, proactively engaging with guests, and collaborating with team members to ensure smooth operations amidst the hustle and bustle of service.

Your answer should focus on the principle that every guest deserves a memorable experience. Speak about attentiveness, empathy, and personalization in service, and share an instance where you utilized these qualities to enhance a guest's experience at a previous workplace.

Discuss your strategies for upselling, such as understanding guest preferences, building rapport, and suggesting pairings that complement their choices. Share any successful examples where you positively influenced a guest's purchasing decisions through your recommendations.

Your response should include strategies for maintaining composure, such as deep breathing, focusing on the tasks at hand, and ensuring good communication among your team. Share how professionalism enhances the dining experience even during the busiest times.

Provide a personal account of what drew you to hospitality. Focus on elements such as a passion for serving others, creating memorable experiences, or being part of a vibrant team environment. Highlight how your motivation aligns with Omni Severin Hotel's values.

Reference a specific situation where teamwork led to success. Explain the role you played, how you collaborated with your team members, and the positive outcome it produced. This illustrates both your teamwork skills and your ability to contribute to the hotel's mission.

Do your research on the Omni Severin Hotel prior to your interview. Share its historical significance in Indianapolis, its luxurious amenities, and its dedication to ‘Hoosier Hospitality.' Demonstrating knowledge of the hotel's legacy shows your enthusiasm for potentially joining their team.