Manager, Events & Partnerships

Description

Title: Manager, Events & Partnerships  

Location: Virginia Beach

Modality and Travel: Hybrid - Must be willing to work some nights and weekends, and travel domestically and internationally, as needed based upon events and donor cultivation schedule. 

General Description: 

Reporting to the AVP of Community, Events & Partnerships, the Manager, Events & Partnerships, is an essential role that collaborates with many departments across the organization. They will manage logistics, staffing, donor and vendor support for Operation Smile’s department of Community, Events & Partnerships, directly supporting donor and brand partnership outreach and stewardship efforts, and prospecting and stewarding new opportunities. The role is 40% donation solicitation and donor stewardship, 30% event logistics support, and 30% administrative office management.  

Essential Functions: 

• Office Management: Manage a unified departmental schedule of activities, including community engagement events, fundraisers, and other events, and create reports and SOPs, lead weekly team status meetings and KPI conversations, develop optimization strategies, and manage interns as needed.
• Event Support: Support the AVP and team in all aspects of event strategic planning and execution, including fundraising, donor cultivation and stewardship, marketing, communications, volunteer management, VIP guest participation, and working directly with third-party vendors, including venues, caterers, equipment suppliers, etc. 
• Portfolio Management: Manage Events and Partnerships portfolio in BBCRM, including updating records, pulling donor and revenue reports, adding/disqualifying prospects, and creating audits. 
• VIP Donors Escort: Escort VIP donors and groups on Operation Smile programs as needed and facilitate their positive experience.
• Donation Outreach and Stewardship: Directly conduct new and existing donor and corporate supporter outreach to negotiate both cash and in-kind donations, event sponsorships, and shop-to-benefit campaigns. Responsible for conducting brand sponsor outreach to offset costs of events and acquire donated products. 
• Donor Relations: Directly support major individual donors including conducting in-person and virtual meetings, assisting with donor accompaniment as needed, phone calls, tax donation letters, and email support to maintain donor loyalty.
• Contracts and Agreements: Create and submit agreements and contracts for event sponsors and vendors and submit payments.
• Production and Creative: Assist as backup support for AVP in production management and creative operations for events, including creating run of show, scripts, slideshows, visual and marketing materials, procuring video footage, and stage and backstage management. 
• Ticketing and Donation Processing: Manage events ticketing and donation processing software, OneCause, including creating and updating event profiles, setting up ticketing and sponsorships, building and assigning table seating, and adding auction items. Manage on-the-ground OneCause staff at events, and all registration, live, and silent auction activities.  
• Volunteer and Staff Management: Directly manage staff and volunteers at Operation Smile events, including delegating tasks, managing daily operations, booking travel and lodging, and providing training and resources. 
• Shipping: Manage shipping and receiving process   

Other Essential Functions: 

• Expense and Revenue Management: Collaborate with the events team to ensure that event revenue is maximized. Monitor and update expense and revenue reporting for each event, submit monthly expense reports for the department, create and submit invoicing for donation and sponsorship pledges, and invoice payment requests to finance. 
• Record Keeping and Inventory Management: Maintain all past event records and paperwork, manage Events department equipment and premium product inventory at Global HQ. 
• Inter-departmental Relations: Directly manage or support interdepartmental community engagement and fundraising efforts 

Requirements

Experience Required (education/work): 

• Bachelor’s degree required. 
• 5+ years of event or project planning management experience. 
• 3+ years of successful non-profit fundraising or comparable experience. 
• Experience using OneCause/Bidpal and/or other ticketing platforms. 
• Experience using fundraising CRM software, preferably Blackbaud products. 
• Experience with email and project management software 
• Experience with social media and digital marketing a plus. 

Characteristics/Skills Required: 

• Superior written and verbal communication skills, as well as presentation and liaison skills. 
• Computer proficiency, including experience with Microsoft Office, Excel, Outlook, and Smartsheet. 
• Social media proficiency.  
• Experience in event planning and project management. 
• Experience leading large teams in fast-paced environments. 
• Demonstrated ability to directly communicate with major donors and corporations and negotiate cash and in-kind sponsorships and event support.  
• Must be willing to work some nights and weekends, and travel domestically and internationally, as needed based upon events and donor cultivation schedule. 
• Must be able to lift and move heavy objects 
• Ability to work well both independently and as part of a team. 
• High level of integrity in dealing with confidential information. 
• Proven success in managing a portfolio of prospects and having raised funds in a metric-driven environment or comparable experience. 
• Demonstrated ability to support management of the full cycle of non-profit fundraising events. 
• Interest and appreciation of Operation Smile’s core mission and ability to communicate that mission across different platforms and personalities. 
• Highly flexible and adaptable. Ability to manage competing priorities and multi-task through diverse areas. 
• Must be able to self-regulate emotions in stressful situations

Compensation: 

• Operation Smile is committed to pay transparency. The anticipated salary range for this position is $60,400 to $65,000, which may vary slightly based on a candidate’s experience, qualifications, and geographic location.

Why Operation Smile?

Meaningful Work - At Operation Smile, you will engage in meaningful work that transforms lives, providing essential medical care to children and contributing to global health and well-being.

A Brighter Future - Make saving for the future easy with Operation Smile’s 401(k) plan, featuring Safe Harbor and employer matching. Cha-ching!

Happy and Healthy - Kick back and relax with Operation Smile's all-in-one health plans! We've got your health, pharmacy, dental, and vision needs covered for you and your loved ones. No worries, just smiles!

Worry-Free Insurance - Enjoy true peace of mind with 100% paid premiums for life and AD&D insurances. We've got you covered, no matter what!

Take Your Time (Off) - Start with 15 days of paid time off in your first year plus celebrate with company-paid holidays! More time for fun and relaxation.

Work it, Flex it - Enjoy flexible work arrangements that fit your lifestyle, with remote, on-site, and hybrid work arrangements.

Travel Minus Stress - See the world through our unique employee programs, which offer opportunities to participate in international medical trips, community outreach, and global health initiatives.

Disclaimer: The information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Operation Smile is an EOE/Veterans/Disabled/LGBT employer. Operation Smile is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.