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Manager, Events & Partnerships

Description

Title: Manager, Events & Partnerships  

Location: Virginia Beach

Modality and Travel: Hybrid - Must be willing to work some nights and weekends, and travel domestically and internationally, as needed based upon events and donor cultivation schedule. 


General Description: 

Reporting to the AVP of Community, Events & Partnerships, the Manager, Events & Partnerships, is an essential role that collaborates with many departments across the organization. They will manage logistics, staffing, donor and vendor support for Operation Smile’s department of Community, Events & Partnerships, directly supporting donor and brand partnership outreach and stewardship efforts, and prospecting and stewarding new opportunities. The role is 40% donation solicitation and donor stewardship, 30% event logistics support, and 30% administrative office management.  


Essential Functions: 

  • Office Management: Manage a unified departmental schedule of activities, including community engagement events, fundraisers, and other events, and create reports and SOPs, lead weekly team status meetings and KPI conversations, develop optimization strategies, and manage interns as needed.
  • Event Support: Support the AVP and team in all aspects of event strategic planning and execution, including fundraising, donor cultivation and stewardship, marketing, communications, volunteer management, VIP guest participation, and working directly with third-party vendors, including venues, caterers, equipment suppliers, etc. 
  • Portfolio Management: Manage Events and Partnerships portfolio in BBCRM, including updating records, pulling donor and revenue reports, adding/disqualifying prospects, and creating audits. 
  • VIP Donors Escort: Escort VIP donors and groups on Operation Smile programs as needed and facilitate their positive experience.
  • Donation Outreach and Stewardship: Directly conduct new and existing donor and corporate supporter outreach to negotiate both cash and in-kind donations, event sponsorships, and shop-to-benefit campaigns. Responsible for conducting brand sponsor outreach to offset costs of events and acquire donated products. 
  • Donor Relations: Directly support major individual donors including conducting in-person and virtual meetings, assisting with donor accompaniment as needed, phone calls, tax donation letters, and email support to maintain donor loyalty.
  • Contracts and Agreements: Create and submit agreements and contracts for event sponsors and vendors and submit payments.
  • Production and Creative: Assist as backup support for AVP in production management and creative operations for events, including creating run of show, scripts, slideshows, visual and marketing materials, procuring video footage, and stage and backstage management. 
  • Ticketing and Donation Processing: Manage events ticketing and donation processing software, OneCause, including creating and updating event profiles, setting up ticketing and sponsorships, building and assigning table seating, and adding auction items. Manage on-the-ground OneCause staff at events, and all registration, live, and silent auction activities.  
  • Volunteer and Staff Management: Directly manage staff and volunteers at Operation Smile events, including delegating tasks, managing daily operations, booking travel and lodging, and providing training and resources. 
  • Shipping: Manage shipping and receiving process   

Other Essential Functions: 

  • Expense and Revenue Management: Collaborate with the events team to ensure that event revenue is maximized. Monitor and update expense and revenue reporting for each event, submit monthly expense reports for the department, create and submit invoicing for donation and sponsorship pledges, and invoice payment requests to finance. 
  • Record Keeping and Inventory Management: Maintain all past event records and paperwork, manage Events department equipment and premium product inventory at Global HQ. 
  • Inter-departmental Relations: Directly manage or support interdepartmental community engagement and fundraising efforts 

Requirements

Experience Required (education/work): 

  • Bachelor’s degree required. 
  • 5+ years of event or project planning management experience. 
  • 3+ years of successful non-profit fundraising or comparable experience. 
  • Experience using OneCause/Bidpal and/or other ticketing platforms. 
  • Experience using fundraising CRM software, preferably Blackbaud products. 
  • Experience with email and project management software 
  • Experience with social media and digital marketing a plus. 

Characteristics/Skills Required: 

  • Superior written and verbal communication skills, as well as presentation and liaison skills. 
  • Computer proficiency, including experience with Microsoft Office, Excel, Outlook, and Smartsheet. 
  • Social media proficiency.  
  • Experience in event planning and project management. 
  • Experience leading large teams in fast-paced environments. 
  • Demonstrated ability to directly communicate with major donors and corporations and negotiate cash and in-kind sponsorships and event support.  
  • Must be willing to work some nights and weekends, and travel domestically and internationally, as needed based upon events and donor cultivation schedule. 
  • Must be able to lift and move heavy objects 
  • Ability to work well both independently and as part of a team. 
  • High level of integrity in dealing with confidential information. 
  • Proven success in managing a portfolio of prospects and having raised funds in a metric-driven environment or comparable experience. 
  • Demonstrated ability to support management of the full cycle of non-profit fundraising events. 
  • Interest and appreciation of Operation Smile’s core mission and ability to communicate that mission across different platforms and personalities. 
  • Highly flexible and adaptable. Ability to manage competing priorities and multi-task through diverse areas. 
  • Must be able to self-regulate emotions in stressful situations

Compensation: 

  • Operation Smile is committed to pay transparency. The anticipated salary range for this position is $60,400 to $65,000, which may vary slightly based on a candidate’s experience, qualifications, and geographic location.

Why Operation Smile?


Meaningful Work - At Operation Smile, you will engage in meaningful work that transforms lives, providing essential medical care to children and contributing to global health and well-being.


A Brighter Future - Make saving for the future easy with Operation Smile’s 401(k) plan, featuring Safe Harbor and employer matching. Cha-ching!


Happy and Healthy - Kick back and relax with Operation Smile's all-in-one health plans! We've got your health, pharmacy, dental, and vision needs covered for you and your loved ones. No worries, just smiles!


Worry-Free Insurance - Enjoy true peace of mind with 100% paid premiums for life and AD&D insurances. We've got you covered, no matter what!


Take Your Time (Off) - Start with 15 days of paid time off in your first year plus celebrate with company-paid holidays! More time for fun and relaxation.


Work it, Flex it - Enjoy flexible work arrangements that fit your lifestyle, with remote, on-site, and hybrid work arrangements.


Travel Minus Stress - See the world through our unique employee programs, which offer opportunities to participate in international medical trips, community outreach, and global health initiatives.


Disclaimer: The information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Operation Smile is an EOE/Veterans/Disabled/LGBT employer. Operation Smile is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Average salary estimate

$62700 / YEARLY (est.)
min
max
$60400K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager, Events & Partnerships, Operation Smile

If you're looking for a rewarding career where your efforts help make a tangible difference, the Manager, Events & Partnerships position at Operation Smile in Virginia Beach might be the perfect fit for you. In this crucial role, you'll collaborate with various departments to manage logistics, staffing, and donor support for our community initiatives. Your day-to-day will be dynamic, as you'll spend approximately 40% of your time cultivating relationships with donors and managing donations, 30% overseeing exciting event logistics, and the remainder ensuring our office runs smoothly. You'll dive deep into event planning, working closely with the AVP of Community, Events & Partnerships to bring our vision to life, whether that means engaging VIP donors or coordinating with vendors. Your work will not only involve strategic outreach and stewardship to existing supporters but also the thrill of prospecting for new partnerships! We're looking for someone with a compelling blend of event planning experience and a passion for non-profit fundraising, as you’ll be supporting initiatives that transform lives around the globe. If you're flexible, organized, and ready to make a meaningful impact, we’d love to hear from you. Join us at Operation Smile and help us create smiles across the world!

Frequently Asked Questions (FAQs) for Manager, Events & Partnerships Role at Operation Smile
What are the main responsibilities of the Manager, Events & Partnerships at Operation Smile?

The Manager, Events & Partnerships at Operation Smile takes on several pivotal responsibilities, including managing event logistics, supporting donor engagement, and overseeing a unified schedule of community events. This role is essential for coordinating event planning, facilitating donor cultivation, and directly engaging in campaigns to solicit donations and sponsorships.

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What qualifications are required for the Manager, Events & Partnerships position at Operation Smile?

Candidates for the Manager, Events & Partnerships role at Operation Smile need a Bachelor's degree along with at least 5 years of event or project planning experience, and 3 years in non-profit fundraising. Familiarity with ticketing platforms like OneCause and experience with CRM systems are also highly valued for this position.

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How much travel can I expect as the Manager, Events & Partnerships for Operation Smile?

The Manager, Events & Partnerships role at Operation Smile includes a hybrid work modality with a requirement to travel both domestically and internationally as needed. This travel often coincides with events and donor cultivation efforts, which may also involve working some nights and weekends to accommodate event schedules.

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What is the salary range for the Manager, Events & Partnerships at Operation Smile?

Operation Smile offers an anticipated salary range of $60,400 to $65,000 for the Manager, Events & Partnerships role, varying slightly based on experience and qualifications. This pay transparency reflects the organization's commitment to ensuring employees are compensated fairly for their vital contributions.

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What skills are essential for succeeding as a Manager, Events & Partnerships at Operation Smile?

Key skills for the Manager, Events & Partnerships at Operation Smile include superior communication capabilities, strong organizational skills, and the ability to manage multiple projects effectively. Experience in event planning and a passion for non-profit work are also essential traits that will contribute to success in this role.

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Common Interview Questions for Manager, Events & Partnerships
Can you describe your experience with event logistics management?

In your answer, detail specific events you've planned, including your role in coordinating logistics such as venue selection, catering, and volunteer management. Provide examples of challenges you faced and how you overcame them to ensure a successful event at your previous jobs.

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How do you approach donor cultivation and relationship management?

Discuss methods you use to engage with donors, such as personalized communication, follow-up meetings, and event invitations. Highlight any successful strategies you've employed to strengthen relationships and retain donor partnerships over time.

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What software tools are you proficient in that relate to event planning and fundraising?

Mention your experience with platforms such as OneCause for event management and Blackbaud for CRM, emphasizing how you've utilized these tools to streamline processes and enhance reporting on donor engagement and event success.

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How do you prioritize tasks when managing multiple events simultaneously?

Explain your organizational strategies, such as creating timelines, setting deadlines, and using project management software. Discuss how prioritizing tasks based on impact and urgency has helped you successfully juggle competing demands in the past.

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Describe a time you had to manage a team under tight deadlines.

Provide an example that illustrates your leadership skills, including how you communicated expectations, delegated tasks, and fostered a sense of collaboration to successfully meet the deadline despite challenges.

Join Rise to see the full answer
What strategies do you use for effective volunteer management?

Detail how you recruit, train, and motivate volunteers, emphasizing the importance of clear communication and providing resources or support to help them succeed. Share an example of how your management approach led to a positive volunteer experience.

Join Rise to see the full answer
How would you handle a difficult donor interaction?

Discuss your approach to conflict resolution, emphasizing the need for active listening, empathy, and maintaining professionalism. Provide a real-life example where you turned a negative interaction into a positive outcome.

Join Rise to see the full answer
What metrics do you consider important when measuring the success of an event?

Talk about key performance indicators you track, such as fundraising totals, attendee satisfaction surveys, and donor retention rates. Explain how analyzing these metrics can inform future event planning and improve outcomes.

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How do you keep up with trends in event planning and nonprofit fundraising?

Describe your methods for staying informed about industry trends, such as attending conferences, participating in webinars, or following relevant publications. Mention how you apply new ideas to enhance your work at Operation Smile.

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Why do you want to work for Operation Smile as a Manager, Events & Partnerships?

Express your passion for the organization's mission. Relate your personal values and experiences to Operation Smile’s objectives, and explain how you envision contributing to the team through your skills and expertise in event planning and fundraising.

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Inclusive & Diverse
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Medical Insurance
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Mental Health Resources
Life insurance
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Child Care stipend
Employee Resource Groups
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Operation Smile is a leading global nonprofit bridging the gap in access to essential surgeries and health care, starting with cleft surgery and comprehensive care. We provide medical expertise, training, mentorship, research and care through our ...

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Full-time, hybrid
DATE POSTED
April 4, 2025

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