Lead Site Reliability Engineer (SRE)

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Lead Site Reliability Engineer (SRE) to join our Engineering Excellence team in Newport Beach, CA

• This role is hybrid. We believe in empowering our employees to get work done both in and out of the office.
 

As a Lead SRE you’ll move Pacific Life, and your career, forward by providing technical leadership, direction and accountability for platform engineering, system design and end-to-end implementation to meet and exceed the product or platform non-functional requirements including quality, security, reliability, availability and performance. The main responsibilities include, but are not limited to, optimizing design and engineering for new system and enhancements, including processes and day to day activities, to reliably support product rollout and operation in production.  As a lead SRE, the role will include both oversight for production operations of our portfolio of systems, as well as development/engineering of solutions to optimize system reliability and automation.

How you’ll help move us forward:

• Lead the design, build and implement orchestration and tooling solutions to ensure that repetitive administration tasks are performed at a high level of efficiency and free of defect
• Establish best practices for structuring, automating, building, deploying and monitoring complex distributed software products and environments.
• Ensure the reliability and traceability of software releases and deployments of software and infrastructure changes.
• Create and maintain platform architecture and design specifications to aid development, testing and maintenance of software environments
• Design and implement monitoring and recovery tools to provide for site high availability (HA) and disaster recovery (DR)
• Design and develop highly available infrastructure and platform components to meet the needs of our growing and evolving product lines
• Design and implement security engineering best practices in all our deployed platform and environments
• Triage alerts & diagnose/resolve critical issues, manage the implementation of changes
• Manage the coordination, documentation, and tracking of critical incidents and corresponding root cause analysis, ensuring rapid and complete issue resolution and appropriate closed loop to customers and other key stakeholders.
• Collaborate with Delivery Engineers and DevExp Engineers to enhance and implement continuous integration/continuous deployment orchestration system to reduce friction for software delivery to production
• Lead, grow, mentor other SRE team member.
• Evangelize the DevSecOps culture and SRE mindset, and mentor others about reliability and best practices.
• Identify and work with other engineering discipline to implement opportunities for:
  • Automation
  • Signal to noise reduction
  • Prevention of recurring issues, and other actions to reduce time to mitigate service-impacting events and increase the productivity of cloud operations and development resources
• Maintain a strong understanding of IaaS, PaaS, and SaaS offerings with building and maintaining a state-of-the-art, cloud-based environment for large-scale data processing
• Design and implement processes, technology and automation for performance testing.
• Ensure that implementation and solution are fully documented, and solution deployed with fully operationalized processes to support the solution lifecycle

The experience you bring:

• 10-15 years of experience in infrastructure, system engineering, software engineering
• Advanced knowledge in software engineering in test, testing automation frameworks and tools for application and/or any-as-code (infrastructure, configuration, development tools such as documentation or diagram as code)
• Advanced knowledge in at least 3 of the following key areas: Cloud native and IaaS Architecture (performance testing, monitoring, operations), Design (compliance, security), Cloud Engineering (planning, provision), Containers orchestration solutions.
• Strong understanding of business technology drivers and their impact on architecture design, performance and monitoring
• A systematic problem-solving approach, coupled with strong communications skills and a sense of ownership and drive.
• Hands-on experience in designing, analyzing, scaling, and troubleshooting medium to large scale distributed systems.
• Practice and well-versed with SRE methodologies and passionate about solving operation problems through automation and software engineering.
• Ability to communicate effectively vertically and horizontally within the organization about technical strategy in clear, concise, understandable terms appropriate to the audience technical understanding and expertise
• Demonstrated ability to conceptualize, launch and deliver multiple engineering projects on time and within budget
• Demonstrated ability to understand and troubleshoot complex problems under pressure

What makes you stand out:

• Subject matter expert in designing and supporting one of the 3 major public cloud provider – AWS is a plus will consider any other public cloud providers experience
• Demonstrated expertise in microservices lifecycle management (integration, testing, deployment)
• Strong experience in multiple technologies in the following set of logging and monitoring tools: ELK stack, Prometheus, Stackdriver, New Relic, Datadog, Dynatrace, Splunk, AWS logging and monitoring
• Expert knowledge of release software tooling (e.g. Jenkins or Jenkins X, Spinnaker, Harness, Azure Devops service or other Cloud specific cloud environment)
• Expert level knowledge of containerization technologies including experience in optimizing Docker image and managing Docker image lifecycle
• Expert level of knowledge for Kubernetes preferred but will consider experienced in other orchestration solution
• Advanced experience with algorithms, data structures, complexity analysis and software design
• Expert level of Linux/Unix/Window OS experience.

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location.

$159,660.00 - $195,140.00

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.