French Speaking CS for Virtual Reality & Augmented Reality Department
Patrique Mercier Recruitment FR is excited to offer an incredible opportunity for a French Speaking Customer Support Representative for our Virtual Reality (VR) & Augmented Reality (AR) Department. We are in search of motivated individuals who are enthusiastic about cutting-edge technology and are committed to providing exemplary customer support to users of VR and AR products.
Key Responsibilities
- Deliver exceptional customer service to French-speaking clients through various channels including phone, email, and chat.
- Troubleshoot technical issues and provide effective solutions related to VR and AR applications.
- Educate customers on product features, functionalities, and optimal usage of VR and AR technologies.
- Collaborate with technical teams to escalate and resolve complex customer inquiries.
- Document customer interactions, feedback, and resolutions accurately in the CRM system.
- Stay updated on the latest trends in VR and AR technology to provide knowledgeable support.
- Participate in training and skill development sessions to enhance product knowledge and service proficiency.
- Fluency in French and English, both written and spoken.
- Proven experience in customer service, ideally in technology, gaming, or related fields.
- A strong interest in Virtual Reality and Augmented Reality technologies.
- Excellent communication and problem-solving skills.
- Ability to explain complex technical concepts in a clear and approachable manner.
- Familiarity with CRM software and standard office applications.
- Willingness to work flexible hours, including evenings and weekends, as required by business needs.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
Average salary estimate
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