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French Speaking Customer Support for Online Bookstore Department

Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with rewarding career opportunities. We are currently looking for a French Speaking Customer Support Representative for our Online Bookstore Department. This role is perfect for individuals who have a passion for literature and enjoy delivering exceptional customer service to French-speaking clients.


Responsibilities

  • Provide high-quality customer support to French-speaking customers regarding online orders, product inquiries, and account assistance through phone, email, and chat.
  • Assist customers with issues related to order processing, shipping, returns, and payment inquiries.
  • Effectively resolve customer complaints and provide solutions to ensure a positive shopping experience.
  • Maintain accurate documentation of customer interactions and monitor follow-up issues.
  • Collaborate closely with internal teams to address customer needs and improve service efficiency.
  • Stay updated on new and popular book releases, promotions, and company policies to provide informed assistance.
  • Collect and relay customer feedback to contribute to service improvement initiatives.
  • Fluency in French and English, both written and spoken.
  • Previous experience in customer service, preferably in the retail or e-commerce sector.
  • Strong communication skills with a commitment to customer satisfaction.
  • Detail-oriented and able to work efficiently in a fast-paced environment.
  • Familiarity with CRM systems and standard office applications.
  • Strong problem-solving skills and ability to work independently.
  • Willingness to work flexible hours, including weekends and holidays as required.
  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

Average salary estimate

$40000 / YEARLY (est.)
min
max
$30000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 14, 2025

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