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French Speaking Customer Support for Ride-Sharing App Department

Patrique Mercier Recruitment FR is committed to connecting talented professionals with exciting career opportunities. We are currently seeking a French Speaking Customer Support Representative for the Ride-Sharing App Department. This position is ideal for individuals who are passionate about technology and ride-sharing services and enjoy assisting customers in utilizing the app effectively.


Responsibilities

  • Provide exceptional customer support to French-speaking users of the ride-sharing app via phone, email, and chat.
  • Assist customers with inquiries related to account management, ride bookings, payments, and app features.
  • Effectively resolve issues and complaints to ensure a positive experience for users.
  • Document customer interactions accurately and maintain up-to-date records of inquiries.
  • Collaborate with technical and operations teams to address complex customer issues and provide solutions.
  • Educate users about app functionalities and best practices for using the ride-sharing service.
  • Gather customer feedback to help improve the app and service offerings.
  • Fluency in French and English, both written and spoken.
  • Experience in customer service, preferably in the technology or transportation sectors.
  • Strong communication skills and a customer-focused approach.
  • Ability to explain technical concepts clearly to a non-technical audience.
  • Proficient in using customer support software and standard office applications.
  • Strong problem-solving skills and the ability to work under pressure.
  • Flexibility to work varied hours, including evenings and weekends as necessary.
  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

Average salary estimate

$40000 / YEARLY (est.)
min
max
$30000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 12, 2025

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