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Portuguese Speaking Customer Service for Online Retail Department

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative for the Online Retail Department. This role is designed for individuals who are passionate about e-commerce and are committed to providing outstanding service to Portuguese-speaking customers.


Responsibilities

  • Deliver exceptional customer support to Portuguese-speaking clients via phone, email, and chat, addressing their inquiries regarding products, orders, and services.
  • Assist customers with the online purchasing process, including product selection, payment processing, and order tracking.
  • Handle customer complaints and inquiries promptly and professionally, ensuring high levels of customer satisfaction.
  • Collaborate with logistics and sales teams to resolve issues related to order fulfillment and delivery.
  • Maintain an in-depth knowledge of the company's product offerings and promotions to provide accurate information to customers.
  • Document customer interactions and feedback to contribute to ongoing service improvements.
  • Support the marketing team by providing insights into customer preferences and trends.
  • Fluency in Portuguese and English, both written and spoken.
  • Previous experience in customer service, preferably in the e-commerce or retail sector.
  • Strong communication skills and a customer-focused attitude.
  • Ability to handle multiple tasks effectively in a fast-paced environment.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with strong problem-solving skills.
  • A genuine interest in online retail and a desire to help customers enjoy their shopping experience.
  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 14, 2025

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