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Portuguese Speaking Customer Support for Virtual Job & Freelance Platforms Depar image - Rise Careers
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Portuguese Speaking Customer Support for Virtual Job & Freelance Platforms Depar

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with rewarding career opportunities. We are currently seeking a Portuguese Speaking Customer Support Representative for our Virtual Job & Freelance Platforms Department. This role is perfect for individuals who are enthusiastic about supporting freelance professionals and virtual job seekers in their endeavors.


Responsibilities

  • Provide exceptional customer support to Portuguese-speaking users of our virtual job and freelance platforms via phone, email, and chat.
  • Assist users with inquiries related to account management, job postings, application processes, and platform features.
  • Effectively resolve customer complaints and issues to ensure a smooth user experience.
  • Accurately document interactions and maintain comprehensive records of customer inquiries.
  • Collaborate with internal teams to address user needs and improve platform functionalities.
  • Educate customers about available tools, resources, and best practices for successful freelancing.
  • Collect and analyze user feedback to support ongoing platform improvements.
  • Fluency in Portuguese and English, both written and spoken.
  • Previous experience in customer service, ideally within virtual job or freelance platform environments.
  • Strong communication skills with a focus on providing excellent customer experiences.
  • Detail-oriented and capable of multitasking in a fast-paced atmosphere.
  • Familiarity with customer support software and standard office tools.
  • Strong analytical and problem-solving abilities.
  • Willingness to work flexible hours, including weekends and holidays if required.
  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 7, 2025

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