Spanish Speaking Customer Support for Mobile Banking Services Department
Patrique Mercier Recruitment FR is dedicated to matching skilled professionals with exciting job opportunities. We are currently looking for a Spanish Speaking Customer Support Representative for the Mobile Banking Services Department. This role is perfect for individuals who are passionate about financial services and eager to assist Spanish-speaking clients in navigating mobile banking solutions.
Responsibilities
- Provide exceptional customer support to Spanish-speaking clients regarding mobile banking services via phone, email, and chat.
- Assist customers with inquiries about account management, mobile app functionality, and transaction issues.
- Effectively resolve customer complaints and provide solutions to enhance their banking experience.
- Document customer interactions accurately and track follow-ups to ensure timely resolution of issues.
- Educate customers on the features of mobile banking and help them maximize their usage.
- Collaborate with technical teams to address complex issues and improve service quality.
- Gather customer feedback to support ongoing improvements in the mobile banking services offered.
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer support, particularly in banking or financial services, is highly preferred.
- Strong communication and interpersonal skills, with a focus on building customer relationships.
- Detail-oriented with excellent problem-solving abilities.
- Proficient in using customer support software and standard office applications.
- A proactive approach to customer service and issue resolution.
- Flexibility to work varied hours, including evenings and weekends when necessary.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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