German Speaking Customer Support for Streaming TV & Movie Services Department
Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a German Speaking Customer Support representative to join our Streaming TV & Movie Services Department. In this role, you will be the first point of contact for customers seeking assistance with their streaming services, providing top-tier support and guidance in German. If you have a passion for entertainment and are fluent in German, we invite you to apply and be a part of a dynamic team!
Responsibilities
- Provide exceptional customer support via phone, email, and chat for streaming TV and movie services in German.
- Assist customers with inquiries, troubleshooting, and resolving issues related to their streaming experience.
- Educate customers about the features and functionalities of the streaming platform.
- Handle customer complaints professionally and provide effective solutions.
- Document customer interactions accurately and maintain a record for quality assurance.
- Work collaboratively with team members to improve service delivery and customer satisfaction.
- Fluency in German (both spoken and written) is required.
- Strong communication skills and ability to engage with customers effectively.
- Experience in customer service, preferably within the entertainment or technology sector.
- Excellent problem-solving abilities and dedication to providing a positive customer experience.
- A genuine interest in streaming TV and movie services.
- Positive attitude with a collaborative spirit to work within a team.
- Familiarity with customer service tools and platforms is a plus.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
Average salary estimate
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