Customer Experience Associate
Description
The role will sit in Worcester, MA. Hybrid role after 6 months of training.
This position has a customer service and sales support focus, providing an opportunity to learn the business, products, and customers. There will be progressive development to take on more operational, fulfillment, & customer support responsibilities, as you learn and grow with the PUPCO Organization – with opportunities based upon overall performance.
Responsibilities
- Provide customer service support to our customers and Sales Team.
- Provide information about the organization’s products and services to customers.
- Enter quotes, sales orders, and maintain open orders, in support of the Sales Team.
- Manage the “Book of Business” with the Sales team.
- Balance workload amongst the Customer Experience Team and seek-out cross-functional support opportunities across the organization.
- Update customer/contact records, including communication preferences.
- Other duties as assigned.
Knowledge, Skills, and Abilities
- Effective communication and people skills.
- An interest in learning about our business and helping our customers.
- Demonstrated ability to solve problems and effectively manage time.
- Competitive drive with a desire to optimize levels of customer satisfaction.
Education and Experience
- Associate-level degree or relevant experience.
- Comfortable with technology. Proficient in MS Word, Excel, PowerPoint, Teams, etc.
- Experience with ERP systems, preferably NetSuite.
Working Conditions
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join a dynamic team as a Spanish Speaking Customer Support Representative focused on providing exceptional service in the home appliances sector.
Exciting opportunity for a German Speaking Customer Support Representative in the food delivery service sector.
Join Emory Healthcare as a Patient Arrival Specialist and be the first point of contact for patients, ensuring a welcoming experience.
Join Enhabit Home Health & Hospice as a Licensed Practical Nurse and provide quality care to patients in a supportive and innovative environment.
Join Ascend Healthcare as a Licensed Professional Counselor, delivering remote mental health services in a collaborative and rewarding environment.
As a key player in the Customer Service and Support team, the Staff Performance Support Consultant will tackle intricate performance challenges for major clients using innovative problem-solving skills.
Join Hackensack Meridian Health as a Certified Medical Assistant, where you will support clinical care for patients in a collaborative environment.
Join Calvary Hospital's dedicated team to provide compassionate hospice care to patients in their homes in Brooklyn.
Join PocketHealth as a Technical Support Specialist and play a vital role in improving healthcare experiences for millions of patients.
Lead the service department at Swickard, ensuring excellent customer service and operational efficiency in a fast-growing automotive company.
Equus Workforce Solutions is looking for a bilingual customer service representative to provide exceptional support and assistance to job seekers in Houston.
Become a key player in our customer service team as a Virtual Call Center Agent, delivering exceptional support in a remote setting.
Join Novus Clinic as an Ophthalmic Technician, where you'll play a key role in delivering high-quality care to patients in a supportive environment.
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
