Customer Success Enablement Manager
Skills
- Project management
- Communication skills
- Training delivery
- SaaS understanding
- Cross-functional collaboration
Responsibilities
- Develop, implement, and maintain content delivery systems for CSM teams.
- Partner with CSM leadership to assess competencies and identify barriers to achieving goals.
- Develop methods for measuring and driving adoption of new skills and workflows.
- Ensure onboarding processes for new hires are competency-focused.
- Collaborate with cross-functional teams to align product collateral with market research.
Education
- Bachelor's degree preferred
- Relevant certification in Customer Success or project management is a plus
Benefits
- 100% employer-paid medical, dental, and vision premiums for employees
- Hybrid work model with 3 days in-office and 2 days remote
- 401K match
- Paid volunteer time off
- Paid parental and adoption leave
Average salary estimate
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