Senior Management System Specialist

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Challenge yourself to add value to the Documentation System at the Qantas group
• Together we’ll provide specialist support to lead the overall management system updates, provide ongoing development and creation of reporting and analytics.
• Permanent full-time position based at Mascot campus

No matter where we are in the world, seeing our red roo take to the skies fills us with pride. You might be most familiar with the experience of our products and services, but there’s much more to us we’d like to tell you about.

Qantas Engineering keeps us at the forefront of aviation, caring and maintaining both the Qantas fleet, as well as aircraft for our customers across the Asia-Pacific region. Working with state-of-the-art equipment and resources, our shared commitment to professional excellence continues to keep our customers safe. Our experience sets us apart. Our team is made up of people who understand our business inside and out, fresh faces with brand new perspectives, and experts from different fields who challenge us to do things differently.

It’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to taking the organisation forward. As the Management System Specialist, you will be responsible for the overall administration and effective management of QE’s Documentation System. You will continually review QE’s processes and supporting documentation hosted within the SharePoint, recommending process simplification and improvements, engaging with teams to clarify requirements, provide guidance, and resolve operational issues. In addition, you will engage with relevant stakeholders to reduce system variability and eliminate complexity, ensuring accuracy and relevance of the Management System. In addition, assisting with SharePoint configurations, permissions, monitoring system usage, identifying inconsistencies, and troubleshooting workflow errors.

You’ll have -

• Demonstrated experience in Business Process or Quality Systems Management.
• Proven experience in business process modelling within large multi-layered organisations, including facilitating workshops with cross-functional teams.
• Strong organisational skills to manage multiple tasks and priorities effectively.
• Knowledge of Business Process Management and Continuous Improvement methodologies such as Lean Six Sigma, Value Stream Mapping, and Operational Excellence.
• Advanced technical expertise in process mapping applications such as Holocentric and Promapp.
• Formal training in Business Process Mapping, Business Analysis, and SharePoint online (including SharePoint Administration and Development experience).
• Advanced skills in Microsoft Suite (Word, Excel, PowerPoint) and Acrobat Writer.
• Capability to design and develop user-centric document templates, transitioning content into templates at scale with process and document owners.
• Excellent verbal and written communication skills, with proven technical writing experience in regulated service industries or manufacturing environments.
• Knowledge of HTML/XML and image editing software.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  
 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.