Job details

Customer Experience Specialist

Get a free resume review

Description

Are you looking for a company that cares about its employees, encourages career advancement, and strives to provide an excellent customer experience?

If you answered yes, then keep reading about our exciting Customer Experience Specialist Position with the Relief Factor team. As a specialist, you will support our rapidly growing customer base by answering and resolving questions and concerns via phone and email using your best sales and customer service skills.

Our mission is your best life.

If there’s one thing we all know, it’s that when you feel better life is infinitely better. You’re going to do more. Smile more. Laugh more. Feel more like yourself.

That’s why at Relief Factor our mission is simple: help people feel their best. We do it naturally. We do it scientifically. We do it safely. And while we are incredibly proud of the products we’ve worked diligently to develop; we know our greatest achievements are found in the lives we’ve helped. People who are living life on their terms, doing what they love with the people they love.

Relief Factor is a wellness company that believes in a life well lived.

Here’s is what an ordinary day looks like:

Work a set schedule 8-hour schedule between 5 am - 9 pm, M-F, 7 am – 6 pm Sat & Sun PT (may include holidays).
Answer and resolve a high-volume telephone calls and emails.
Create new customer accounts and recommend additional products and services that benefit our customers.
Answer general questions about products; promotions, returns, refunds, cancellations, account modifications, shipping/tracking information and other issues as needed.
Process orders.

Requirements

Who we’re looking for:

Must reside in Washington State, Nevada, or Arizona.
Call Center experience (preferred).
Strong sales and cross-sales skills.
Outstanding customer service, attention to detail, sense of urgency, and a high level of professionalism.
Ability to problem solve, think quickly and multi-task.
Strong communication skills both verbally and in writing.
Identify customers’ needs, clarify information, research every issue, and provide solutions.
Excellent interpersonal skills and the ability to build and cultivate relationships with your team, internal business partners, and our customers.
Strong team orientation, customer focus, and the ability to thrive in a fast-paced, results-oriented environment.
Ability to handle multiple responsibilities and priorities concurrently.
Technical savviness and the ability to learn systems quickly.

We will provide you with a company laptop, headset, mouse, and keyboard. You will need to provide a reliable internet connection that is NOT wireless (ethernet only).

Pay: $20-$22 per hour

Benefits:

Our employees are the backbone of our company. We offer a comprehensive benefits package which includes:

100% Employer Paid Medical/Dental/Vision
401(k) with matching
15 PTO days your first year and 10 paid holidays
Basic Life and AD&D

Visit our website to learn more at https://www.relieffactor.com/

Promedev is an Equal Opportunity Employer

Individuals are recruited, employed, promoted, and transferred in all jobs without discrimination in regard to age, color, race, creed, ancestry, national origin, citizenship

Average salary estimate

$43720 / YEARLY (est.)

min

max

$41600K

$45840K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Experience Specialist, Relief Factor Co.

Are you ready to elevate your career with Relief Factor as a Customer Experience Specialist? Located in sunny Phoenix, Arizona, this role is perfect for those who thrive on fostering excellent customer relations. Your main mission will involve engaging with our growing customer base, addressing their questions and concerns through both phone and email. Imagine being part of a team that believes in making a difference by helping people feel their best! Each day, you’ll handle a variety of tasks, from processing orders and creating customer accounts to answering inquiries about our fantastic range of products and services. You'll be empowered to recommend additional offerings that enhance our customers’ experiences, all while exhibiting the stellar sales and customer service skills you've honed over the years. At Relief Factor, we value our employees and provide a supportive environment filled with opportunities for career advancement. With flexible scheduling and a robust benefits package, including 100% employer-paid medical coverage, a 401(k) plan with matching contributions, and generous PTO, we ensure that our team is set up for success. If you reside in Washington State, Nevada, or Arizona, are tech-savvy, and possess strong communication skills, we can't wait to hear from you. Join us in our mission to support wellness and help our customers live their best lives, one interaction at a time!

Frequently Asked Questions (FAQs) for Customer Experience Specialist Role at Relief Factor Co.

What are the responsibilities of a Customer Experience Specialist at Relief Factor?

As a Customer Experience Specialist at Relief Factor, you'll be responsible for addressing high-volume customer inquiries via phone and email, ensuring they receive prompt and accurate solutions. You'll also be tasked with creating new customer accounts, processing orders, and providing information on products, promotions, and more. Ultimately, your role is to enhance customer satisfaction while promoting our brand and products.