Content Manager – Regulatory Compliance (Pacific)

The Content Manager – Regulatory Compliance at LexisNexis plays a pivotal role in ensuring content accuracy and responsiveness, driving continuous improvement with data and customer insights, and collaborating across various teams to align content with commercial goals. This role emphasizes leadership in managing a high-performing team while developing relationships with stakeholders such as regulators and consultants.

To qualify for the Content Manager – Regulatory Compliance position at LexisNexis, candidates should possess a university law degree or equivalent, ideally with a focus on legal and compliance education. Additionally, having over 5 years of experience in content development within legal, risk, or compliance domains is essential, along with demonstrated experience in people leadership and strategic planning.

The Content Manager – Regulatory Compliance significantly contributes to customer retention by leading content initiatives that directly support legal and compliance professionals. Through high-quality, relevant content and strong relationship management, the role ensures clients maintain compliance effectively, reinforcing their loyalty and satisfaction with LexisNexis offerings.

At LexisNexis, the work culture is values-driven and inclusive, promoting a healthy work-life balance. The Content Manager – Regulatory Compliance will find a collaborative environment that values professional growth and innovation, empowering leaders to create smarter content that delivers customer value and enhances compliance solutions.

A typical day for a Content Manager – Regulatory Compliance at LexisNexis includes strategizing content enhancements, collaborating with teams from product, sales, and marketing, mentoring content developers, and staying ahead of regulatory changes that affect content accuracy. The focus is on continuous improvement and integrating customer insights to ensure the relevance of compliance offerings.

When answering this question, it's important to outline your specific experiences in developing content that complies with regulations. Discuss any projects you've led, highlighting your ability to analyze regulatory changes, your approach to content accuracy, and how you ensured that your content was both informative and user-friendly.

Demonstrating your organizational skills is key here. Explain your approach to task management, such as using project management tools or setting short- and long-term goals. Mention how you assess urgency and importance, ensuring that team objectives align with overall business goals, especially in a regulatory context.

To respond to this question, outline specific strategies you've employed to gather customer insights, such as conducting interviews, surveys, or focus groups. Discuss how you've incorporated this feedback into your content strategy to enhance relevance and user engagement, emphasizing your customer-first mentality.

Highlight your commitment to continuous learning and professional development. Discuss how you might implement regular training sessions, share relevant updates from legal journals or regulatory bodies, or encourage team members to attend webinars and conferences to stay informed on compliance matters.

When providing examples, focus on the results achieved through your leadership. Describe the initiative, your role in leading it, the goals set, and any metrics that demonstrate success, like improved customer satisfaction or increased compliance accuracy, ensuring to tie it back to your strategic approach.

Collaboration is crucial in content management, especially in regulatory compliance. Discuss how you work alongside cross-functional teams such as product, marketing, and legal departments to ensure compliance content is comprehensive and accurate. Giving examples of collaborative projects can strengthen your answer.

Share specific challenges you've encountered, such as tight deadlines, regulatory shifts, or stakeholder disagreements. Describe the steps you took to understand the challenge, mitigate risks, and ultimately resolve the issue, showcasing your problem-solving skills and resilience.

Answer this question by discussing specific metrics you track, such as engagement rates, customer feedback, compliance accuracy, or usage statistics. Highlight how you use this data to inform future content strategies, ensuring that your work continues to meet the needs of your audience effectively.

Discuss strategies you employ to instill a customer-first mentality among your team, such as regular discussions on customer feedback, celebrating successes achieved through customer satisfaction, and encouraging team members to engage directly with customers to understand their needs better.

This is a chance to connect your career aspirations with the values and mission of LexisNexis. Discuss your passion for compliance and legal content, how you admire the company's commitment to innovating in the field, and how you see yourself contributing to achieving their goals.