Customer Service/Sales Support

As a Customer Service Representative at Robinson Oil Corporation, you will be the main point of contact for commercial fueling customers. Your role includes troubleshooting issues related to fuel cards and accounts, managing the onboarding process for new clients, and building strong customer relationships. You'll also generate and analyze reports, monitor account activities for suspicious behavior, and provide after-hours support on a rotating schedule. This diverse set of responsibilities ensures you are essential in offering exceptional service and support to our clients.

To be considered for the Customer Service Representative position at Robinson Oil Corporation, candidates should possess excellent communication skills, with a cheerful attitude and a willingness to learn and take initiative. Proficiency with Microsoft Outlook, Excel, and Word is important, as well as strong data entry abilities. Experience with Sales Force is a plus. A dependable and flexible personality that enjoys collaborating with a supportive team will help you thrive in this role.

At Robinson Oil Corporation, the work culture is positive and team-driven, emphasizing strong values and a commitment to excellence. Employees are encouraged to support one another and contribute to a collaborative environment where everyone can make a meaningful impact. With opportunities for career growth, the company aims to build long-term relationships not just with customers but also among team members, fostering a workplace where employees feel empowered and excited to come to work each day.

The typical work schedule for a Customer Service Representative at Robinson Oil Corporation is Monday to Friday, from 8:00 am to 5:00 pm or 8:30 am to 5:30 pm. Additionally, representatives will provide after-hours support on a rotating schedule for 5 to 7 days each month. This structured schedule allows for work-life balance while also ensuring that clients receive the support they need, even during non-business hours.

As a Customer Service Representative at Robinson Oil Corporation, you will have a direct impact on customer satisfaction by providing reliable support and assistance. Your role involves not only addressing inquiries and resolving issues but also helping clients navigate their fueling needs effectively. Building strong customer relationships through excellent service and support contributes significantly to the long-term success of both our customers and the company, making your contributions incredibly valuable.

When handling difficult customer interactions, it's crucial to remain calm and approach the situation with empathy. Start by actively listening to the customer's concerns, validating their feelings, and expressing your willingness to help. Explain how you will resolve the issue step-by-step. For a Customer Service Representative at Robinson Oil Corporation, demonstrating excellent communication and problem-solving skills will show your capability to manage concerns effectively.

When discussing your multitasking abilities, refer to specific examples from past experiences. For instance, in the role of a Customer Service Representative at Robinson Oil Corporation, efficiently managing customer inquiries while generating reports is often necessary. Emphasize your organizational skills and any tools or methods you use to prioritize tasks and stay focused—demonstrating your adaptability in a fast-paced environment.

Building rapport with customers is essential in a Customer Service Representative position. Effective strategies include using the customer's name during the conversation, showing genuine interest in their concerns, and finding common ground in discussions. It's also critical to maintain a positive, cheerful outlook, as this fosters trust and comfort for customers interacting with Robinson Oil Corporation.

When faced with tight deadlines, I prioritize my workload by assessing the urgency and importance of each task. I break down larger projects into smaller, manageable steps, ensuring that I stay organized. For a role like that of a Customer Service Representative at Robinson Oil Corporation, maintaining a checklist can help ensure that critical tasks, such as responding to customer inquiries promptly, remain a priority.

In a Customer Service Representative role, onboarding new customers is critical for a successful relationship. My approach involves providing clear communication to guide them through the process, ensuring their accounts are set up correctly, and sending welcome materials they can reference. I would also reach out proactively after onboarding to answer any questions they may have, showing that Robinson Oil Corporation values and supports them from day one.

Delivering exceptional customer service hinges on a few core principles: empathy, responsiveness, and proactive communication. As a Customer Service Representative at Robinson Oil Corporation, showing genuine concern for customer needs and being quick to respond can turn a simple interaction into a remarkable experience. Building strong relationships also plays a crucial role in ensuring long-term satisfaction.

Staying motivated in a repetitive role, such as a Customer Service Representative, involves finding new challenges and continuously seeking development opportunities. Setting personal goals, learning more about the industry, and understanding customers’ evolving needs can keep the work dynamic. At Robinson Oil Corporation, I would also embrace team interactions and shared successes as motivating factors.

In discussing an experience where you went above and beyond for a customer, detail the situation and your specific actions that demonstrated commitment to outstanding service. For instance, if you had a customer facing an issue that required additional time and effort, describe how you ensured their needs were met, which exemplifies the values upheld at Robinson Oil Corporation.

Handling constructive criticism involves maintaining an open mindset and viewing feedback as an opportunity for growth. In a Customer Service Representative role at Robinson Oil Corporation, I would listen attentively to the feedback provided, evaluate how I can improve, and share any follow-up questions or clarification needed. This approach demonstrates both professionalism and a commitment to delivering exceptional service.

To show your knowledge about the Commercial Fueling industry during the interview, you can discuss the importance of reliable fuel supply, payment solutions, and maintaining customer trust. Mention how Robinson Oil Corporation stands out in offering exceptional service and leveraging technology to support clients effectively. Expressing awareness of key trends and challenges in the industry indicates your commitment and genuine interest in the field as a Customer Service Representative.