About RoomPriceGenie ✨🧞♂️
Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the globe achieve optimal pricing. 🌍 We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. This is where we come in!
We have developed a powerful solution that enables hotels to set the right prices in just seconds. ⏱️ Our state-of-the-art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates.
With customers spanning the globe—from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK—RoomPriceGenie has made a meaningful impact in the hospitality industry, and our clients love the results. ❤️
Now, we are excited to expand our customer base and spread the word about how we can support hoteliers in optimizing their pricing strategies. We invite you to join us on this journey! We actively encourage applications from candidates with diverse backgrounds to enrich our team and drive innovation.
Your Role
Are you ready to make a real difference in the hospitality industry? As a Customer Care & Revenue Manager at RoomPriceGenie, you’ll be the trusted advisor to our clients in Northern America, helping them optimise their revenue management strategies and fully leverage our platform. Your expertise will drive customer success, ensuring clients not only meet their goals but exceed them, while you collaborate with our product team to shape the future of our system.
At RoomPriceGenie, we value creativity, problem-solving, and a client-first mindset. Your insights will directly impact how we grow, and your proactive approach will ensure clients stay happy and engaged throughout their journey with us.
Conduct performance review sessions, identifying areas for improvement and proposing upselling opportunities to help clients achieve their business goals.
Deliver tailored training sessions based on individual client needs, such as onboarding new teams, refresher training, or addressing specific knowledge gaps.
Proactively monitor account health, identifying performance trends, addressing potential issues before they escalate, and ensuring client satisfaction.
Oversee the support inbox and chat requests, particularly for Spanish-speaking clients, addressing queries and escalating issues when necessary.
Serve as the primary point of contact for key clients within the Spanish market, guiding them through their revenue management strategies and maximising their success with our system.
Work closely with the Product team to relay customer feedback, helping refine our platform to meet the real-world needs of our clients.
Your Profile
C2-level English proficiency with excellent communication skills.
Currently based in Northern America (East Coast or Central timezone).
A problem solver with a passion for tech, numbers, and innovation.
Prior experience as a Revenue Manager in the Hotel Industry.
Ideally, you hold a degree in business or hospitality.
Strong analytical skills, with the ability to interpret data, assess customer needs, and offer actionable recommendations.
Exceptional communication skills, capable of clearly educating clients on strategies, system functionalities, and best practices.
Calm under pressure, able to manage urgent or challenging client inquiries with professionalism.
A customer-focused mindset, with a deep understanding of the challenges and goals faced by hospitality businesses, acting as a trusted advisor.
Nice to Have
Additional languages will be highly valued.
What We Offer at RoomPriceGenie 💪
At RoomPriceGenie, we don’t just offer jobs; we offer an adventure! 🚀 Join us in an exciting startup atmosphere where you can grow your career while changing the world for tens of thousands of independent hoteliers. 🌍 Our global and diverse team is fueled by passion and a shared mission. We thrive in a culture that’s all about transparency, respect, and making a real impact together.
Here’s what you can expect when you become part of our Genie family:
Hybrid Office Model: Work your way! Whether you’re a remote work ninja 🖥️, love the hustle of the office 🏢, or enjoy a mix of both, we empower you to choose the setup that suits you best.
One Team, One Vision, One Goal: We’re in this together! 🤝 Our Genies are laser-focused on our mission, collaborating to make magic happen. ✨ It’s no wonder we score a stellar 9.3 from our team members! 🌟
Epic Team Gatherings: Every year, we bring our global crew together 🌎 for a week of networking, brainstorming, and fun. 🎉 Plus, enjoy regular hangouts in our offices to keep the camaraderie alive.
Growth and Development: We’re all about lifelong learning! 📚 Level up your skills with personal and professional development opportunities. You’ll even snag up to three extra days off each year to focus on your growth. 📈
5 Years? 5 Weeks! Stick with us, and we’ll reward your loyalty. After five years, you’ll earn an incredible five weeks of bonus vacation time 🏖️ to recharge and explore the world. 🌍
Birthday Celebrations: It’s your day, so take it off! 🎂 Celebrate your birthday the way you want, guilt-free.
Flexible Hours: We get it—life happens! ⏰ We offer flexible working hours to help you balance your work and personal life seamlessly.
Wellbeing Matters: Your mental health is a top priority. 🧘 Every Genie gets access to Headspace, the leading meditation app, to help you cultivate a happier, healthier, and more zen life. 🌿
We kindly ask that recruitment agencies refrain from reaching out regarding this vacancy. Thank you for your understanding.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
PosiGen is looking for a bilingual Customer Experience Specialist in Houston, TX, to deliver high-quality service and efficiently handle customer interactions onsite.
Seeking a Resident Relations Specialist in Chicago to manage tenant interactions and office administration efficiently within a property management environment.
Lead and inspire a remote customer service team as a Remote Sales Manager to drive customer experience excellence.
Provide bilingual (Spanish/English) customer service assisting clients with health and pension plan enrollments during the seasonal period at WTW, a global advisory leader.
An onsite entry-level Customer Service Representative role at TurbineAero supporting aerospace program managers with administrative and coordination tasks.
Contribute to Tessenderlo Kerley's supply chain excellence as a Customer Service Specialist managing orders and elevating customer satisfaction.
Serve as a key point of contact supporting school memberships for Rosetta Stone, contributing to customer success and subscription management at IXL Learning.
Lead Nationwide Financial's Solutions Center team in Scottsdale to deliver exceptional retirement services through strong leadership and operational oversight.
Provide exceptional customer service and order problem resolution remotely as a Customer Service Representative II at Cardinal Health.
Contribute to cutting-edge voice technology by solving technical challenges and supporting enterprise customers as a Customer Support Engineer at Vapi.
Support patient flow and front desk operations as a Women's Imaging Front Office Assistant at a well-established imaging center in Tallahassee.
Fifth Third Bank seeks a dedicated Lead CSR/Teller to provide exceptional customer service and manage daily banking operations in Louisville, KY.
Foley is seeking a motivated Associate Enterprise Customer Success Manager to drive client success and grow enterprise accounts remotely within specified states.
RoomPriceGenie AG offers a tool for hotel management professionals to automate room pricing, and manage occupancy to increase revenue. The company is headquartered in Zug, Switzerland.
40 jobsSubscribe to Rise newsletter